ITSM Features - HALO

All modules included as standard. Unlimited usage.

Keep things simple, truly unlimited ITSM with proper support from experts.

Easy Setup - Brilliantly Configurable

Align IT to the business needs.

Deliver exceptional service with a fast, simple and fully configurable system. Fully tailored to suit your business, we grow with you as your needs change.

Incident Management

Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier.

Knowledge Base

Build your knowledge base by turning solutions into articles, or create dedicated content with detailed keyword indexing, rich formatting and file attachments. Increase productivity and make information easily accessible with the ability to share knowledge and canned responses.

Self-Service Portal

Gain freedom with a fully customisable, white label portal to create an extension of your brand. End users can access their requests, raise tickets and find solutions from knowledge base articles. Control the information they see and actions they can do depending on the user.

SLA Management

Never violate an SLA again with our SLA Management facility. Create multiple and customisable SLA groups, timings, priorities and descriptions for response and resolution times. Experience automated escalation rules and emails to communicate effectively throughout your organisation.

Problem Management

Escalate and automate the management of ongoing problems, investigate root causes of issues, and achieve in-depth resolution. HaloITSM allows powerful management of any issue, enabling your company to deliver exceptional problem resolution.

Change Control

Track, plan, and execute organisational changes of any scale with HaloITSM’s outstanding change management capability. Ensure deadlines are met and practices remain standardised throughout your entire company.

Release Management

Control, plan and document all your releases from minor bug fixes to major software enhancements in one interface. Keep your end-users up to date by notifying them of changes and version updates.

Service Catalogue

Maintain a comprehensive, ITIL-compliant record of all actions carried out through the system. Keep your team informed on all progress and provide detailed reports to customers including all relevant information.

CMDB/Configuration Management

Track your assets and visualise dependencies between configuration items. Identify and log incidents and problems against assets and identify systemic failings prior to causing major incidents.

✦ Artificial Intelligence

Take advantage of Artificial Intelligence with HaloITSM and experience the future of IT Service Management today. Automate your processes with AITSM and further improve your business.

Built for ITIL aligned service delivery and standardising processes.

Out of the box ITIL aligned, we create an easy onboarding experience to bring ITIL frameworks into your organisation.

You're in good company

100,000+ people, from 75+ countries, trust HaloITSM to deliver their IT Service Desk:

Stay in sync with one centralised system.

Work together using HaloITSM’s collaboration tools to stay connected, keep to deadlines, and manage projects effectively.

Integrated ITSM Platform

Capture your entire ITIL process within a single cloud-based system, so your team can manage and track all assets, projects and tickets with ease.

Task Management

Stay on top of your workload by organising your projects and tasks in one centralised system. Integrate your apps, connect your calendar to sync all your meetings and appointments and assign users to tasks to track your teams’ work.

Real-Time Project Dashboard

Share a live view of all projects on the go to gain clarity and visibility. This simple dashboard updates automatically, so you can keep track of projects and make resource spend transparent.

A Single Organisational Service Desk

Take advantage of HaloITSM’s all-inclusive nature, roll out across the entire organisation to create a single system to allow you to create a centralised mission control for business operations.

Contract Management

Control what is sold to your customers. Track dates and documents, or go further and work out what is billed, where and how in accordance with contract data.

Inventory Management

Catalogue and keep track of stock controls and costing analysis for easy traceability and a seamless service. Create items manually, or import them from an existing database.

Auto-Asset Discovery

Automate the identification of the assets in your company with HaloITSM. Simplify the process of maintaining assets by automating the collection process.

Gain more control over the assets and items lifecycle.

Take control over all aspects of assets, items and contacts in a single space to give your team transparency and power.

Want to see HaloITSM in action?

Book 30 minutes with a member of our team to find out how we can help you.