Enterprise Service Management

Extend your workflows beyond IT and experience the benefits throughout the organisation. HaloITSM enables you to join together siloed service areas to create seamless processes and a great experience for your users.

Centralised self-service portal across service areas

Let your users find and request the exact services they need – from the portal. Because with HaloITSM you can fulfil requests easily, automatically, and with no errors.

Employee onboarding has never been easier

Configure your workflows using the drag and drop workflow engine to automatically create tasks. Streamline complex processes into simple flows with HaloITSM.

Take control of your configuration

HaloITSM is designed to allow you to easily mange your configuration, reducing the Total Cost of Ownership and allowing you to update your workflows whenever you need to.

A solution that you can grow with

HaloITSM’s HR Service Management solution is designed to let you grow with the system. All modules are included as standard, therefore if you wish to take a phased approach to utilising modules, you won’t be charged extra at a later date. You can simply configure additional service areas within the application and manage access with roles.

You're in good company

See our customer success stories and learn how HaloITSM transforms IT service delivery.

“HaloITSM’s flexible approach has allowed us to seamlessly replace the existing system whilst maintaining service to our customers. The training and consultancy services provided allowed us to train all staff involved, identify and develop areas of improvement.”

Andrew Hopkins

ICT Applications Team Manager @ Cardiff City Council

“I can not recommend this product highly enough – so much so that I have now implemented this in two different organisations.”

Mark Render

Head of Digital Systems @ ACH Group

Platform

Latest News

Security Response Report: SQL Injection Vulnerability

HALO and Virima Announce Strategic Partnership to Power Next-Gen ITOM and Service Mapping

HALO announces Adam Godfrey as EVP of Field Operations

Software

HaloITSM

The unified Service Management solution, redefined for Enterprises demanding best-in-class results.

HaloPSA

Intuitive, all-inclusive PSA solution, built to transform and modernise the delivery of managed IT services.

HaloCRM

Unify customer-facing teams to boost leads, conversions and customer service with the all-in-one CRM.

Solutions

By Use

By Sector

Customers

Company

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ITSM Features

Overview

Explore all HaloITSM features.

✦ Artificial Intelligence

Industry-leading AI functionality.

Incident Management

Deliver faster, ITIL-Aligned resolutions.

Problem Management

Minimise and prevent IT errors.

Knowledge Management

Capture, develop and share knowledge.

Change Control

Standardise change procedures.

What's new at Halo

Security Response Report: SQL Injection Vulnerability

HALO and Virima Announce Strategic Partnership to Power Next-Gen ITOM and Service Mapping

HALO announces Adam Godfrey as EVP of Field Operations

Solutions by Sector

Solutions by Use

Resources

Compare ITSM Software

Featured Guides

Introduction to HaloITSM

Get started with HaloITSM.

Leveraging AI in Halo

Harness the full potential of AI within HaloITSM.

Custom Integrations / Runbooks

Connect to any third-party API.

Event Management

Set up, create, and oversee events in Halo.