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Complete Visibility, Control, and Automation Across Your IT Environment

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End-to-End ITOM with AI-Driven Automation

Halo empowers organisations with a fully integrated IT Operations Management (ITOM) solution, delivering end-to-end visibility, automated insights, and streamlined operations. Whether on-premises or in the cloud, Halo allows teams to monitor, map, and manage IT infrastructure, ensuring the seamless delivery of business services while maximising uptime and service health.


With Halo’s AI-assisted capabilities, predict issues before they occur, automate resolutions, and consolidate alerts to reduce noise—enabling your teams to focus on what matters most.

Unified ITOM and ITSM for Seamless Service Delivery

Halo’s ITOM capabilities integrate seamlessly across all ITSM areas and modules, providing a single, unified platform to manage operations, workflows, and services efficiently.

Gain 360-degree visibility across your entire IT infrastructure. Halo enables you to map services, applications, and their dependencies, giving you a clear understanding of how changes, issues, or outages impact your business services.

  • Visualise service relationships to identify risks quickly.
  • Streamline change and incident management with accurate dependency mapping.
  • Optimise IT operations by aligning infrastructure to business goals.

Halo’s robust Event Management features allow you to monitor and respond to events across your IT environment in real time. Consolidate and prioritise alerts to eliminate unnecessary noise and ensure teams can focus on resolving critical issues.

  • Automate event detection, categorisation, and response workflows using our out of the box alerting integrations.
  • Reduce mean time to resolution (MTTR) by quickly identifying root causes.
  • Enhance service reliability with proactive event management capabilities.

Track and manage the configuration of your IT environment with Halo’s integrated Service Configuration Management Database (CMDB). Gain detailed insights into asset dependencies, configurations, and changes to prevent disruptions and optimise performance.

  • Identify and track configuration items (CIs) and their relationships.
  • Prevent incidents caused by misconfigurations with accurate, real-time data.
  • Improve incident, problem, and change management processes with up-to-date service configurations.

Leverage AI-driven capabilities to predict, detect, and resolve issues faster than ever before. Halo helps automate routine tasks, reduce manual intervention, and deliver actionable insights to drive operational efficiency.

  • Predict potential service disruptions with AI-powered analytics.
  • Automate resolution workflows to ensure fast, reliable issue management.
  • Minimise downtime and maximise service health for guaranteed business value.

Deliver Uptime and Guaranteed Business Value

Halo’s ITOM capabilities ensure your business services remain operational, reliable, and scalable. By consolidating alerts, tracking dependencies, and automating issue resolution, Halo enables organisations to deliver predictable outcomes and maximise ROI.

Gain complete visibility across your IT environment.

Proactively detect and resolve issues with AI-driven automation.

Reduce noise with consolidated, prioritised alerts.

Optimise service performance and reliability with integrated ITOM and ITSM.

Transform IT Operations with a Single Unified Solution

With Halo, you no longer need fragmented tools to manage operations and services. By unifying ITOM and ITSM on a single platform, Halo enables teams to:

  • Consolidate monitoring, mapping, and management of IT services.
  • Optimise resource allocation with real-time visibility into infrastructure health.
  • Streamline operations through automation and event-driven workflows.
  • Halo delivers the clarity and control you need to keep your IT operations running efficiently, reducing downtime and supporting business growth.

Ready to Transform Your IT Operations?

Discover how Halo’s ITOM capabilities can bring clarity, efficiency, and automation to your IT environment. Book a custom demo with our experts today to see how Halo can optimise your operations and unlock true business value.

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