100,000+ users, from 75+ countries, trust HaloITSM to deliver their ITSM solution
Boost efficiency and productivity with our industry-leading Artificial Intelligence.
Transform your service desk, knowledge creation, and discovery processes. Elevate your customer experience with cutting-edge AI solutions.
All this, and more, included as standard at no extra cost.
From automatically grouping related tickets and generating concise summaries to prioritizing tasks and accurately categorizing incidents, our intelligent tools enhance efficiency, consistency, and visibility across your service desk.
Empower your organization with advanced AI tools that generate knowledge articles based on real-world solutions, leveraging both internal and external data sources. Always have the information you need at your fingertips.
Elevate customer experience and satisfaction while improving operational efficiency across your organization.
Discover the fastest all-in-one platform that transforms how you deliver your IT services.
HaloITSM’s ITIL-aligned processes make it easy to manage incidents and meet SLAs. And it has never been easier to automate your workflows. Or to centralise your communications.
Leverage the power of AI to Triage, Summarise and Categorise incidents or requests to enhance consistency, visibility, and efficiency.
Let your users find and request the exact services they need – from the portal. Because with HaloITSM you can fulfil requests easily, automatically, and with no errors.
Streamline your customer experience through Emotion AI and Virtual Agent features, reducing response times and enhancing user satisfaction.
HaloITSM offers outstanding change management capability. So you and your team can easily track, plan and deliver organisational changes, on any scale. And it’s easy to standardise processes and meet your deadlines, in every part of your organisation.
Manage your end user assets and configuration items in HaloITSM. HaloITSM’s CMDB is a powerful tool to track your configuration items and visualise dependencies between CIs. So you can log incidents and problems against CIs. And zero in on systematic failings before they cause a major incident.
Centralise your systems into a single application by taking advantage of our HaloITSM integrations.