Intuitive ITSM Software, Delivered by Experts

Enhance your service delivery with an AI-powered, rapid, and efficient ITIL-aligned Enterprise solution.

You're in good company

100,000+ users, from 75+ countries, trust HaloITSM to deliver their ITSM solution

The Service Platform that Drives the McLaren Formula One™ Team

Revolutionise ESM through HaloITSM's Service Automation Framework

Halo announces it's not for sale in 10-year commitment to clients

Unlock the Power of AI for your Enterprise

Boost efficiency and productivity with our industry-leading Artificial Intelligence.

Transform your service desk, knowledge creation, and discovery processes. Elevate your customer experience with cutting-edge AI solutions.

All this, and more, included as standard at no extra cost.

Intelligent Ticket Management

From automatically grouping related tickets and generating concise summaries to prioritizing tasks and accurately categorizing incidents, our intelligent tools enhance efficiency, consistency, and visibility across your service desk.

Insightful Knowledge Creation and Discovery

Empower your organization with advanced AI tools that generate knowledge articles based on real-world solutions, leveraging both internal and external data sources. Always have the information you need at your fingertips.

Elevated customer experience

Elevate customer experience and satisfaction while improving operational efficiency across your organization.

 

The Service Platform that Drives the McLaren Formula One™ Team

Discover the fastest all-in-one platform that transforms how you deliver your IT services.

Everything you need for IT – all in one place

HaloITSM will transform your current ways of working into intuitive, up-to-the-minute workflows. Combined with industry-leading AI functionality, it will enhance your efficiency, consistency and productivity, giving your teams the ability to deliver the very best in service – to customers and employees alike.

HaloITSM is a single, all-inclusive ITSM software solution, and it won’t just standardise your processes- it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business. Present – and future.

Deliver faster resolutions

HaloITSM’s ITIL-aligned processes make it easy to manage incidents and meet SLAs. And it has never been easier to automate your workflows. Or to centralise your communications.

Leverage the power of AI to Triage, Summarise and Categorise incidents or requests to enhance consistency, visibility, and efficiency.

A self-service portal that your users will love

Let your users find and request the exact services they need – from the portal. Because with HaloITSM you can fulfil requests easily, automatically, and with no errors.

Streamline your customer experience through Emotion AI and Virtual Agent features, reducing response times and enhancing user satisfaction.

Have visibility of all changes across the organisation

HaloITSM offers outstanding change management capability. So you and your team can easily track, plan and deliver organisational changes, on any scale. And it’s easy to standardise processes and meet your deadlines, in every part of your organisation.

Centralise your asset management

Manage your end user assets and configuration items in HaloITSM. HaloITSM’s CMDB is a powerful tool to track your configuration items and visualise dependencies between CIs. So you can log incidents and problems against CIs. And zero in on systematic failings before they cause a major incident.

Integrate HaloITSM with your favourite apps.

Centralise your systems into a single application by taking advantage of our HaloITSM integrations.

You're in good company

100,000+ people, from 75+ countries, trust HaloITSM to deliver their IT Service Desk:

Want to see HaloITSM in action?

Book 30 minutes with a member of our team to find out how we can help you.