Betfred, one of the UK’s largest privately owned betting companies, supports over 150,000 weekly active users across retail and digital channels. After outgrowing its legacy CRM, the team adopted Halo to unify interactions, embed AI automation, and streamline workflows. Since then, Betfred has transformed service delivery, cutting compliance turnaround times, improving CSAT, and enabling advisors to focus on complex, high-value queries.

As AO marked 25 years in business, it needed to replace its outdated ITSM system with something scalable and self-managed. Since moving to Halo, over 30 teams across AO now use a single platform to handle service requests, automate workflows, and gain real-time insights -without relying on developers or external support.

"We needed something faster, more flexible, and truly ours. With Halo, we got just that - and more."

As inlumi grew, they needed an ITSM solution that could keep pace. Frustrated by rising costs, complex customisation, and declining support with ServiceNow, they made the switch to HaloITSM.

With streamlined workflows, better utilisation of resources, and a remarkable improvement in customer satisfaction, TSG have achieved an impressive NPS score of +87.

Discover how Chalkline, an MSP based in North London, leveraged advanced automation with HaloPSA to transform their operations.

Based in Western Australia, Impact ICT is a fast-growing MSP helping community and professional services deliver more through technology. After switching from an outdated platform to HaloPSA, the team rebuilt every core workflow, automating onboarding, offboarding, and ticket triage. With five tools unified into one system and AI triage saving six hours a week, Halo now sits at the centre of everything they do.

UK Export Finance replaced its outsourced IT model with HaloITSM to gain control, visibility, and consistency. Now, staff, banks, and exporters are supported through one platform, CSAT response rates have risen six-fold, and satisfaction remains above 99%.

AHDB has unified eight departments under a single platform with HaloITSM, streamlining processes and strengthening compliance. From IT to Data Protection, teams now manage everything from FOI requests to Health & Safety reporting in one place, supported by a growing knowledge base and seamless self-service portal that’s transformed the user experience.

As a rapidly growing RegTech company, SmartSearch needed a secure, scalable ITSM platform to match its compliance-driven operations. Replacing Freshdesk with HaloITSM brought automation, structure, and control — from automated onboarding and role-based access to clear asset histories and SLA visibility. With improved InfoSec governance and a unified platform for IT visibility, SmartSearch has reduced manual work, tightened security, and built a foundation for continued growth.

As the Natural History Museum modernised its IT services, the Technology Solutions team replaced Ivanti with HaloITSM to simplify processes and boost adoption. Ticket capture jumped from 20% to over 80%, portal use grew from 1% to 28%, and CSAT scores reached 99% positive — giving the museum clearer visibility, stronger engagement, and a platform ready to evolve with future needs.

Sightsavers replaced Ivanti with Halo in 2021 to support its global mission and critical operations. Today, over 34 teams use one platform to manage complex workflows, from dynamic travel risk assessments across 223 countries to streamlined onboarding with parent–child ticketing — all configured internally without reliance on external consultants.

Berufsschule Lenzburg modernised its IT services with HaloITSM, moving away from unreliable systems to a single platform that unites ticketing, automation, and asset tracking. The school’s IT team now delivers faster support, stronger visibility, and a growing knowledge base – ensuring staff and students can focus on education, not IT issues.

Wiltshire Police’s Forensic Collision Investigation Unit transformed its high-stakes investigative process with Halo, replacing static documents and email chains with structured, audit-ready workflows. The team now works faster, with complete oversight of assets, personnel, and timelines - delivering greater accountability and ISO-aligned compliance in critical incidents.

Wiltshire Police brought service management back in-house with Halo, unifying IT, Facilities, Fleet, and Forensics into a single platform. By replacing fragmented systems with configurable workflows, they’ve reduced duplication, improved visibility, and enabled faster, more accountable service delivery across the force.

Black Country Healthcare NHS Foundation Trust transformed IT and HR services with Halo, moving from shared inboxes and outdated tools to a single, modern platform. From chatbot “Mary” to cross-team initiatives like Spine Enablement, the trust now delivers faster, more transparent support - boosting staff confidence and morale while scaling services at no extra cost.