Lucid Systems, a Suffolk-based MSP, transitioned from Zendesk to Halo to streamline their service desk and unify operations. With automation, intelligent triage, and AI-assisted diagnostics, they’ve cut down on manual work and set the stage for scalable growth.

With a 24/7 operation and growing IT demands, ArrowXL switched to HaloITSM to streamline workflows, automate triage, and scale without added complexity. The result? Faster service, smarter insights, and consistently outstanding feedback.

As AO marked 25 years in business, it needed to replace its outdated ITSM system with something scalable and self-managed. Since moving to Halo, over 30 teams across AO now use a single platform to handle service requests, automate workflows, and gain real-time insights -without relying on developers or external support.

"We needed something faster, more flexible, and truly ours. With Halo, we got just that - and more."

As inlumi grew, they needed an ITSM solution that could keep pace. Frustrated by rising costs, complex customisation, and declining support with ServiceNow, they made the switch to HaloITSM.

With streamlined workflows, better utilisation of resources, and a remarkable improvement in customer satisfaction, TSG have achieved an impressive NPS score of +87.

Discover how Chalkline, an MSP based in North London, leveraged advanced automation with HaloPSA to transform their operations.

TSG, one of only 135 Azure Expert MSPs worldwide, built on its strong Halo foundation by rolling out AI-powered triage, knowledge creation, and a virtual agent. The result: faster resolutions, more efficient escalations, and a 30% boost in knowledge base output, all while keeping security and compliance at the core.

Supporting 42 sites and over 1,300 tickets a month, the shared ICT team for Cambridgeshire and Bedfordshire Fire and Rescue Services turned to Halo to improve visibility, enable mobile working, and track recurring issues across critical equipment.

FitzRoy replaced fragmented systems with Halo, streamlining IT, empowering care teams, and achieving faster, more consistent support across the organisation.

Aspire Technology Solutions replaced a rigid Dynamics 365 setup with HaloPSA to unlock automation, scale operations, and accelerate innovation. With 12,000+ tickets a month, Halo’s AI-driven workflows, zero-touch processes, and flexible configuration helped Aspire transform support, empower agents, and deliver faster service, without external help.

Camden’s IT team supports 64 schools, where every minute matters. With HaloITSM, they replaced manual processes with a simple self-service portal, automated workflows, and full visibility across sites - cutting P3 resolution times by 39% and helping teachers stay focused on what matters most.

Granite School District replaced manual processes and siloed systems with Halo, cutting resolution times from days to minutes and streamlining support for over 70,000 users.

Eastlight Community Homes transformed its IT operations with Halo, then expanded across seven departments—improving visibility, efficiency, and collaboration through one central platform. What began as a tech upgrade became a company-wide shift in how work gets done.

Aquila needed a secure, compliant ITSM solution that could flex to their needs. With Halo, they gained a UK-hosted platform, seamless integrations, and responsive support—freeing their team to focus on safe, efficient airspace operations.

Battling inefficiency across a shift-based IT team, Bellevue Gold turned to HaloITSM to streamline ticketing, automate onboarding, and eliminate manual work. The result? Faster service, better visibility, and 17 hours saved every month.

With a relentless focus on user experience, Sackers needed an IT system that didn’t get in the way. Since switching to HaloITSM, they’ve improved visibility, collaboration, and response times—without compromising on their high-touch approach.