Let us connect you with an expert in your industry for any help including training and support, or find one from our official list of Halo Certified Partners.

Since our inception in 1998, Excalibur Data Systems has been at the forefront of digital transformation consulting. Our seasoned expertise in leveraging HaloITSM and HaloPSA has enabled us to deliver cutting-edge, automated solutions that revolutionize organizations’ operations.
With a storied background in the ITSM/ESM space, we are excited to help customers grow, mature, and expand their use of HaloITSM. Are you transitioning from a previous tool? Do you want to up your maturity? Do you need help with process design? Help managing your Organizational Change? We bring all of this expertise and more. We are not just implementers of the tool, but your partner in understanding the goals and needs of your organization and leveraging HaloITSM to achieve them.
We possess a deep understanding of MSP needs drawn from our experience as an MSP. We ensure that your HaloPSA platform is utilized to its fullest potential, unlocking unprecedented value for your business.
From the beginning, our track record as an esteemed Halo Partner speaks volumes about our commitment to excellence. We don’t just create solutions; we build partnerships. Your triumph is the yardstick by which we measure our success.
Ready to elevate your organization’s efficiency and achieve your ambitious goals? Contact Excalibur Data Systems today, and let’s embark on a journey to success together.
Mozaic is an independent consultancy that works with IT and Digital leaders to assess and improve their strategy, delivery and operations.
We work collaboratively alongside our clients to design and implement radical improvements in performance and agility, using automation, tooling and by delivering new ways of working.
Our experienced team and proven capabilities make us the partner of choice for transformational Operating Model design and implementation.
HaloITSM EMEA Partner of the Year 2025
Partner Vantage Point (PartnerVP) is the leading North American provider of Halo Solutions, offering resale and implementation services to clients. From robust service offerings to products, PartnerVP offers the tools to help clients attain sustainable success throughout the entire ITSM/ ESM process

Your organization and its people are our focus; we want to understand your culture, vision, and how you deliver your service offerings. Pandas are known for their adaptability, and so are we. Process Panda is committed to staying ahead of the curve, adapting to new technologies and practices in the Service Management space.

Tailored Solutions: We customise your PSA setup to your unique business needs.
Save Time: On average, we save our partners 30+ hours on implementation.
Swift Implementation: Transform your ideas into reality with our expert consultants.
Who we are
At our core, our experts are dedicated to maximising your PSA’s impact, ensuring it aligns perfectly with your business goals.
If you find yourself lacking the platform knowledge, time, or resources to execute a successful implementation, we’re here to handle the entire process for you.
Don’t fall into the trap of outdated habits.
Entrust us to fine-tune your HaloPSA system, ensuring rapid implementation and accurate reporting.
How we are different
What sets us apart is our team of experienced consultants, each with over 15 years in the MSP industry, offering tailored solutions that integrate your USPs and address pain points.
We understand that every MSP is unique, which is why we customise each PSA implementation to align with your specific challenges and objectives.
Unlike others, we provide end-to-end configuration, migrating your data and configuring the system for you, ensuring minimal disruption and faster implementation.
Our hands-on approach means we don’t just advise – we actively implement, saving you time and resources by handling the process.
How we do it
The longer your implementation takes, the more it can impact your business and increase the costs of maintaining outdated systems. Let us help you avoid this commercial hit by ensuring a swift and efficient transition.

Synerity is a 100% focused partner within Enterprise & IT Service Management, Customer Support, Automation & Integration and Digital Employee Experience (DEX). Our dedicated and committed employees have many years of experience and competence in terms of both technology and operational understanding. Our services are today trusted by over 200 organizations across both the public and the private sectors.
For HaloITSM, we were Halo’s first specialized partner in Sweden and today we are the largest team of HaloITSM experts offering everything from strategic advisory and implementation to migration, integration, and licensing.
Let’s get in touch and start your Halo journey together!

T4IT is proud to be the official distributor of HaloITSM in Latin America, bringing world-class IT Service
Management (ITSM) solutions to businesses across the region. As a trusted technology partner, T4IT is
dedicated to empowering organizations with the tools and expertise they need to streamline IT
operations, enhance service delivery, and drive innovation. T4IT combines advanced technology with
deep industry expertise to craft tailored solutions for businesses of all sizes and across various sectors.
Bechtle als größtes IT Systemhaus Deutschlands ist ihr zuverlässiger IT-Partner für Deutschland, Österreich und die Schweiz. Aus dem Haupstandort des HaloITSM Bechtle-Teams in Hamburg bieten wir Pre-Sales, Beratung, Implementierung, Betrieb und Support an. Unsere Werte Zuverlässigkeit, Begeisterungsfähigkeit und Bodenständigkeit sind die Basis für eine langfristige Partnerschaft für die Zukunfstfähigkeit unserer Kunden mit HaloITSM.

As a Halo Premier Partner - the highest level of accreditation within the Halo partner ecosystem - dotslash helps enterprise organisations design, implement and optimise Halo as the foundation for modern Service Operations. Our focus is not only delivering successful implementations; it's enabling organisations to reduce operational cost and risk, improve service performance, and build the capabilities required for autonomous operations.
Our Premier Partner status is underpinned by real-world delivery experience, including the largest Halo implementation delivered by a partner globally. Combined with decades of enterprise Service Operations leadership and in-depth knowledge of our clients' existing ITSM platforms, we've developed proven methodologies, accelerators and intellectual property that significantly reduce implementation risk while accelerating time to value.
Our expertise extends beyond Halo configuration; we also specialise in:
Unlike traditional implementation partners, we take an agnostic approach to Service Operations. Halo is a market-leading ITSM platform, but enterprise outcomes depend on how it integrates with the wider technology ecosystem. Our expertise across Observability, Event Management, AIOps, automation and enterprise architecture ensures Halo becomes part of a connected, edge-to-edge Service Operations capability rather than another standalone tool.
With our Technology & Development Centre (TDC), dotslash has the UK's leading dedicated Halo engineering team, enabling us to develop enterprise-grade integrations, product accelerators, automation capabilities and proprietary intellectual property that continually enhance the value our customers realise from Halo.
As one of a small number of certified Anthropic partners in EMEA, we're also helping Halo customers prepare for the next generation of Service Operations by embedding enterprise-grade Agentic AI into the operating models and workflows we design on the platform. The result is a future-ready capability that significantly improves efficiency, accelerates innovation and continues to deliver measurable business outcomes long after implementation is complete.

For over a decade, Flycast Partners has helped 1,800+ customers establish operational best practices with Enterprise Service Management, IT Service Management, and IT Operations Management solutions, streamlining the software implementation lifecycle, unifying technology systems, and enhancing IT maturity while confidently navigating change.

Allied ESM is a pure play Halo partner focused on accelerating enterprise service management success.
Founded by leaders with deep experience in the ServiceNow ecosystem, we understand enterprise scale ITSM environments and the operational, commercial and technical realities behind them. This uniquely positions us to support organisations transitioning from ServiceNow to Halo with clarity and confidence.
Our team holds both Halo ITSM and ServiceNow certifications, giving customers assurance that we understand where they are today and where they are going.
We focus on:
• Structured migration strategy
• High quality implementation and transformation delivery
• Process optimisation aligned to business goals
• Training, adoption and long term support
We do not just implement software. We deliver structured transformation that enables organisations to realise value faster and build a scalable service management foundation for the future.
If you are considering a move to Halo or want to maximise value from your ITSM investment, let’s connect.

Arwen Tech is a leading IT services and cybersecurity solutions provider in Pakistan, serving enterprise, banking, telecom, and public-sector organizations. We specialize in IT service management, cybersecurity, and infrastructure modernization, partnering with global technology vendors to deliver scalable and compliant solutions.
Arwen Tech has been a HALO ITSM partner in Pakistan for several years, during which we have supported multiple customer engagements across ITSM strategy, solution design, demos, POCs, and implementations. Our team brings strong local market knowledge, certified resources, and hands-on delivery experience, enabling organizations to successfully adopt and scale HALO ITSM.
We remain committed to expanding HALO ITSM adoption and driving customer success across the region.

Blueponte is an ITSM and SIAM specialist based in Vienna with a subsidiary in Switzerland, supporting organizations with the consulting, implementation, operation, and continuous optimization and support of HaloITSM.
As HaloITSM’s leading partner in Austria with the most experience in enterprise implementation projects, we help customers modernize service management, replace legacy tools, automate processes and create more value from their ITSM investment.
With practical ITIL and SIAM expertise, a consulting-first approach, and deep experience in ITSM tool implementation, Blueponte ensures that HaloITSM is not only configured, but aligned with real-world processes, users, and business goals. From initial analysis and migration to integrations, training, support, and ongoing improvement, Blueponte is your local partner for successful HaloITSM implementation and long-term service management excellence.

C. H. OSTFELD, founded in 1977 in Milan, Italy, is an Information Technology company that resells third party computer software products in Italy, Malta, Switzerland and the Vatican. Additionally the company also sells consultancy and technical support related to the software it resells. Its staff is highly qualified and has passed rigorous certification tests set down by our supplier partners.
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We specialize in guiding our customers through digital transformation, focusing on IT and Enterprise Service Management. Our priority is our customers’ success, and we are dedicated to delivering measurable results.
We assist customers selecting the right tools, do the implementation, and providing ongoing support, to ensure our customers to maximize the value of the investment. We support customers in both public and private sectors, leveraging the expertise of our experienced team to help customers achieve and realize your ambitions.

DSB Tech Consultancy brings a unique perspective as both a long-time customer and now a dedicated partner. Having worked closely with Halo shaping features and enhancing service delivery, DSB Tech understands the challenges businesses face and how Halo’s intelligent, AI-driven platform can solve them.
DSB Tech helps organisations streamline workflows, boost productivity, and gain valuable insights through tailored service management solutions. DSB Tech’s mission is to make service management seamless, efficient, and ready for the future.

HaloNinjas Limited is your trusted partner, specialising in HaloITSM solutions to revolutionise IT service management for businesses of all sizes. With over 30 years of consulting experience in enterprise technology, we bring deep expertise from working with industry-leading platforms like BMC, Oracle, and ServiceNow. As pure-play ITSM experts, we are dedicated to delivering tailored solutions that enhance operational efficiency and drive meaningful digital transformation.
Our team of skilled professionals combines innovative approaches with unparalleled industry knowledge, ensuring our clients achieve their strategic objectives with ease. At HaloNinjas, we don’t just implement ITSM solutions—we empower businesses to thrive by simplifying complexities and maximizing value. Trust us to be your partner in building a robust, future-ready IT infrastructure.
HaloNow ist Ihr Halo-Partner. Wir unterstützen Unternehmen dabei, Halo schnell, unkompliziert und nachhaltig erfolgreich einzuführen.
Als einer der führenden Halo-Spezialisten im DACH-Raum verbinden wir tiefes Produkt-Know-how mit kompetenter Beratung und einer pragmatischen Umsetzung. Unser Fokus liegt darauf, Halo optimal auf die individuellen Anforderungen unserer Kunden abzustimmen und von Anfang an die Grundlage für eine erfolgreiche Nutzung zu schaffen.
ITIL-orientiertes Service Management
Mit umfangreicher Erfahrung in ITIL-orientierten Service-Management-Prozessen unterstützen wir unsere Kunden dabei, ihre Serviceorganisation zu professionalisieren, Prozesse zu automatisieren und Transparenz über alle relevanten Geschäftsbereiche hinweg zu schaffen.
Beratung, Implementierung & Support
Von der ersten Beratung über die Implementierung bis zum laufenden Betrieb begleiten wir unsere Kunden als langfristiger Partner. Kurze Kommunikationswege, persönliche Ansprechpartner und schnelle Reaktionszeiten sorgen dafür, dass Projekte effizient umgesetzt und Lösungen kontinuierlich weiterentwickelt werden.
Nahtlose Integration in Ihre Systemlandschaft
Durch die nahtlose Anbindung bestehender Drittsysteme über Standardintegrationen oder maßgeschneiderte Schnittstellen schaffen wir durchgängige Prozesse, automatisierte Workflows und einen reibungslosen Informationsfluss über alle Systeme hinweg.
Souveränes Hosting mit STACKIT
Für maximale Datensouveränität bieten wir darüber hinaus Hosting auf Basis von STACKIT in deutschen Rechenzentren an. So profitieren Unternehmen von einer sicheren, DSGVO-konformen Alternative zu internationalen Hyperscalern und behalten jederzeit die Kontrolle über ihre Daten. STACKIT - Die souveräne Cloud für Unternehmen
Schnell. Persönlich. Kompetent. HaloNow – Ihr Halo-Spezialist.

As the first German Halo partner, we draw on our many years of experience and deep passion to advise you on the implementation, migration, and integration of HaloITSM, as well as its customization, operation, and support. In addition to our technical expertise, our clients value our strong expertise in ITSM organization and processes. Especially when it comes to the complex creation of service catalogs or CMDB models, we help our customers achieve quick results with our extensive experience and expertise. In everything we do, we always put people first.
We look forward to getting to know you, just follow the link and book a meeting with us.

MSP Nordics is Halo's authorized distributor for the Nordic region. For more than ten years, we have distributed best-in-class IT management software to managed service providers, internal IT departments, and service teams across Sweden, Norway, Denmark, Finland, and Iceland.
Halo is a broad and deep platform. Licensing it is the easy part. Getting it to match how your business actually runs is what decides whether the investment pays back. Most of the value sits in configuration — how tickets are routed, how time is captured, how billing reconciles against contracts, how the platform talks to the rest of your stack. That is where we spend our time.
What we do
Scoping and design. We map your current service delivery first — workflows, SLAs, billing model, team structure — and design the Halo configuration around it, rather than fitting your operation to a default tenant.
Migration. Moving off a legacy PSA or ITSM platform means moving ticket history, assets, contracts, and billing data without breaking continuity. We have run these migrations repeatedly and know where the data problems hide.
Integration. Halo sits at the center of an operational stack: RMM, endpoint security, documentation, automation, accounting, identity. We build and maintain those connections. Because we also distribute several of the leading tools in the Nordic MSP stack, we understand both sides of an integration — not only the Halo side.
Support and ongoing development. Our technical team works on Halo every day. When you raise a case, you reach engineers who already know your configuration, not a first-line queue.
Nordic by design
We operate only in the Nordics, and it shapes everything. Contracts and commercial terms are set up locally. Invoicing is in SEK, NOK, DKK, EUR, or ISK. Support is delivered in your own language, within your working day, by people in your time zone.
Ten years in this market means we understand it: how Nordic MSPs price and bill, how service desks are staffed here, which data residency and compliance questions come up in procurement, and what good service delivery looks like in this region. Across 250 customers we have built a body of Nordic best practice, and every new implementation starts from that baseline rather than from an empty tenant.
Who we work with
MSPs running managed services and billing at scale. Internal IT departments consolidating service management. Customer service and enterprise service teams extending Halo beyond IT. Sales and marketing teams using Halo as their CRM.
Start the conversation early
If you are evaluating Halo, the conversation worth having happened before the contract is signed — where Halo fits your requirements, and where it will take real work. We will tell you both.
info@mspnordics.se · +46 10-204 77 80
With over 40 years of experience and a global presence, Pink Elephant is a trusted thought leader in the IT Service Management industry. We empower organisations to adopt and implement best practices through our comprehensive portfolio of Training, Consultancy, IT Support, and Technology services. By connecting People, Process, and Technology, we deliver tailored solutions that support end-to-end (Enterprise) Service Management initiatives and drive digital transformation.
At Pink Elephant EMEA, we are a trusted HaloITSM implementation partner. We help organisations maximise the value of their Service Management investment. Our experienced consultants provide expert support across every stage of your HaloITSM journey, from initial deployment and configuration to optimisation, training, and ongoing support. With a deep understanding of ITSM frameworks and business processes, we ensure HaloITSM is fully aligned to your operational goals.
With over 40 years of experience and a global presence, Pink Elephant is a trusted thought leader in the IT Service Management industry. We empower organisations to adopt and implement best practices through our comprehensive portfolio of Training, Consultancy, IT Support, and Technology services. By connecting People, Process, and Technology, we deliver tailored solutions that support end-to-end (Enterprise) Service Management initiatives and drive digital transformation.
At Pink Elephant EMEA, we are a trusted HaloITSM implementation partner. We help organisations maximise the value of their Service Management investment. Our experienced consultants provide expert support across every stage of your HaloITSM journey, from initial deployment and configuration to optimisation, training, and ongoing support. With a deep understanding of ITSM frameworks and business processes, we ensure HaloITSM is fully aligned to your operational goals.

Transform your organization’s service management with QLogitek, your trusted Halo partner across North America. With 25 years of experience in ITSM, we help businesses across various industries centralize operations, integrate systems, optimize workflows, and implement scalable solutions. Our team of ITSM specialists combines deep expertise with a personalized approach to deliver outcomes that matter. Whether you’re looking for implementation, support, training, or strategic guidance, QLogitek is the partner you can trust to drive your long-term success.

S2E is a business technology consulting company founded in 2008 in Italy. We redesign, customise, and develop a wide range of professional services and solutions using our consolidated experience in digital, data analytics and artificial intelligence, data solutions, hyperautomation and robotic process automation, data center, network, enterprise mobility, application maintenance, legacy modernization, cloud computing and security. We are always looking for new technologies and welcome change to create value and shared success for our customers, partners, and communities.

A Certified Halo Partner with over 5-years implementing and supporting Halo Solutions.
HaloITSM and HaloPSA Services include: Solution Design & Implementation, Training, Technical Support, Platform Administration & Configuration, Business Analysis, Licensing and ITSM Advisory.
Our mission is to get you migrated onto your new Halo platform as quickly and efficiently as possible and ensure that your organisation maximises the value and benefits from your investment in Halo’s brilliant technology.
Partner with Service Dynamics for your HaloITSM or HaloPSA solution and join our community of satisfied clients!

StrataCom is an IT Service Management professional services and consulting firm providing graceful solutions to enterprise-level clients since 1997. Our deep expertise helps organizations successfully transform their visions from concept to reality. StrataCom offers a wide variety of process and technical consulting services across modern ITSM platforms, as well as support for organizations transitioning from legacy service management tools.

ToucanHALO is a pure-play HALO platform company. We draw upon a 15+ year history of successfully implementing SaaS technologies focused on ITSM and CRM for U.S. Government agencies and commercial clients. Our solutions have proven to reduce complexity, lower costs, and minimize reliance on IT support.
Features & Focus
The HALO platform is simple to deploy. Built as a very low/no-code solution, it does not require a large team of developers or administrators to deliver immediate value. (Essentially, two can do it — hence the genesis of our name, Toucan.)
HALO software licenses and services
Proven success with both on-premise and cloud-based SaaS implementations
FedRAMP High environments and AWS GovCloud hosting available
Cleared personnel on staff to support government agencies
Service Standards
Our IT specialists are certified in project management, ITIL, Agile, and Scrum—delivering best-in-class solutions through advisory, IT service management, and implementation services. We are proficient, responsive, and innovative.
History
ToucanHALO’s CEO and Founder previously served as CIO of a Service-Disabled Veteran-Owned Small Business, where he launched and led the firm’s ServiceNow and Salesforce partnerships. That team later evolved into a full-service IT consulting company focused on U.S. Government support: CTS Beacon.
With the launch of ToucanHALO, he now focuses on delivering exceptional value through HALO software licensing and service solutions.
Our Vision
– To be our clients’ most proficient, responsive, and innovative partner.
Our Mission
– Deliver expert support, design, and delivery to our clients.
Our Philosophy
– Our strategy ensures success for both the company and our teammates.

Über tribework AG – Ihr HaloITSM Partner in der Schweiz
Die tribework AG mit Sitz in Schlieren ist der erste offizielle Halo Solutions Partner in der Schweiz und spezialisiert darauf, die leistungsstarke Plattform HaloITSM erfolgreich im Schweizer Markt zu etablieren. Als innovatives Dienstleistungsunternehmen mit Fokus auf moderne Service-Organisationen begleiten wir Unternehmen auf ihrem Weg zu einem effizienten, skalierbaren und benutzerfreundlichen Service-Ökosystem.
Mit unserer Expertise in IT Service Management (ITSM), Enterprise Service Management (ESM) und Customer Experience (CX), unterstützen wir Organisationen dabei, ihre Serviceprozesse zu standardisieren, automatisieren und nachhaltig zu verbessern.
Unsere Mission ist es, mit HaloITSM eine moderne, flexible und zukunftssichere Plattform als SaaS Lösung oder OnPremise bereitzustellen, die den Bedürfnissen Schweizer Unternehmen gerecht wird – von der initialen Analyse über die Implementierung bis hin zum langfristigen Betrieb.
Als HaloITSM-Partner bieten wir:
• Lokales Know-how und persönliche Betreuung direkt aus der Schweiz
• Zertifizierte Beratung und Implementierung, zugeschnitten auf individuelle Anforderungen
• Integration moderner Best Practices, um den vollen Mehrwert von HaloITSM auszuschöpfen
• Begleitung im gesamten Lifecycle von Einführung, Schulung, Betrieb bis zur kontinuierlichen Optimierung
Mit unserem interdisziplinären Team, modernsten Technologien und einer Hands-on-Mentalität schaffen wir Servicewelten, die begeistern – für IT-Teams, Mitarbeitende und Kundinnen und Kunden gleichermassen.
tribework AG – Ihr Schweizer Kompetenzpartner für HaloITSM.
Every day we help organisations to transform the way they work. Fixing the right problems to tackle their challenges, regardless of their size. Are repetitive tasks occupying too much time? Do you want to be more scalable? Have your processes become too inflexible? Let’s find out. For us, one size doesn’t fit all. We create bespoke impact-driven change that will make a real difference to you and your employees’ daily lives.

At Zitac, we are more than just a solution provider – we are a long-term competence partner. With over 20 years of experience in IT Service Management, automation, and IT security, we help organizations improve how they deliver and support IT services.
Our strength lies in combining technical expertise with a deep understanding of business processes. We don’t just implement tools – we guide our clients in aligning their IT with real-world goals and challenges. As a certified HaloITSM partner, we offer everything from strategic advisory and implementation to migration, integration, and licensing.
Zitac is ISO-certified (27001, 9001, 14001) and trusted by leading organizations across both the public and private sectors. We work with customers who, like us, value quality, long-term thinking, and great user experiences.

A ADDEE, fundada em 2014, é uma empresa brasileira dedicada à evolução do setor de TI. Como distribuidora exclusiva da N-able no Brasil, ela se empenha em impulsionar o crescimento do mercado de TI, promovendo excelência no atendimento ao cliente e valores de colaboração e transparência. Atendendo a mais de 700 empresas, a ADDEE oferece soluções modernas e seguras para otimizar a gestão de tecnologia, incluindo o N-able N-sight RMM, Cove Data Protection, N-able EDR e muito mais. Com suporte em português e uma equipe comprometida, a empresa se torna uma parceira estratégica de negócios, transformando o ecossistema de TI e impulsionando resultados para as organizações.

Catalyte is a consultancy focused on service management and enterprise operations. We design workflows with your teams, implement what’s agreed, and improve in short cycles. Integrations are part of the job, not an afterthought. Senior specialists do the work, measure the results, and stay accountable from first assessment to steady state. No hype. Just progress you can see.

Dataseti is your go-to partner for making Halo work exactly the way your organization needs it to. With decades of real-world experience, our friendly team brings a practical, no-nonsense approach that customers genuinely appreciate. Whether you’re just getting started or need a deep dive into process improvements, we’re here to help you get the most out of Halo.
Reach out today and ask us about our “Do it again for free” guarantee!

Over Effort IT
Al meer dan 10 jaar helpen wij MSP's en IT-organisaties om processen slimmer in te richten en meer uit hun dienstverlening te halen. Daarbij kijken we verder dan alleen de software. We geloven dat duurzame verbetering begint bij mensen, processen en een inrichting die aansluit op de dagelijkse praktijk.
Onze aanpak is persoonlijk, pragmatisch en resultaatgericht. We nemen de tijd om organisaties écht te begrijpen, brengen processen in kaart en vertalen uitdagingen naar oplossingen die werken. Geen standaard implementatie, maar een samenwerking waarin kennisdeling, transparantie en continue optimalisatie centraal staan.
Klanten zien ons niet als leverancier, maar als partner. We helpen organisaties meer grip, overzicht en efficiëntie te creëren, zodat teams zich kunnen richten op wat echt belangrijk is. Want uiteindelijk draait het om hetzelfde doel: achieve more with less effort.
About Effort IT
For over 10 years, we have helped MSPs and IT organizations streamline their processes and get more value from their services. We look beyond the software itself, because we believe lasting improvement starts with people, processes, and a setup that supports day-to-day operations.
Our approach is personal, pragmatic, and results driven. We take the time to truly understand an organization, map its processes, and translate challenges into solutions that work in practice. Rather than delivering a standard implementation, we build partnerships based on knowledge sharing, transparency, and continuous improvement.
Our customers see us as more than a vendor. We help organizations gain greater control, visibility, and efficiency, enabling teams to focus on what truly matters. Ultimately, it all comes down to one goal: achieve more with less effort.

Als Fachhandelspartner von Elovade stehen Sie bei uns an erster Stelle. Wir helfen Ihnen dabei, in einer komplexen und dynamischeren Welt das IT-Sicherheitsnetz der Zukunft für Ihre Kunden aufzubauen – persönlich und vertrauensvoll. Von Systemhäusern wurden wir dafür 7-mal in Folge zum besten VAD Deutschlands gewählt.

Gozynta Consulting is the first accredited consulting firm for HaloPSA. We are trusted by MSPs worldwide for high-impact implementations, strategic consulting, and ongoing support.
We provide white-gloved onboarding services with strategic guidance. We not only tell you how, but we tell you the why behind the recommendation. We know where you are because we've been there. Our team of MSP experts is prepared to help you streamline processes that are working, correct processes that aren't, and implement processes where none exist.
Our consultants align HaloPSA with how your MSP actually operates. Every engagement is tailored to your business and grounded in real-world MSP experience. We prioritize clarity, accountability, and results that make your operations better, not more complicated.
We bring clear, outcome-focused guidance to every project, rooted in our core values: empathy, excellence, growth, and directness. If you want HaloPSA to work for your business instead of the other way around, we’re ready.

At Kinesys, we specialize in implementing CRM and PSA solutions tailored specifically for your company. With a deep understanding of the industry’s unique challenges, we combine international experience with proven expertise to deliver solutions that streamline operations, enhance client relationships, and drive business growth.
Our team brings years of experience and a passion for excellence, staying ahead of industry best practices to ensure our clients achieve maximum results from their CRM and PSA systems. Whether optimizing workflows, improving resource management, or enhancing customer engagement, Kinesys provides the tools and strategies you need to succeed.
Partner with us to leverage innovative solutions that align your processes, scale your operations, and empower your business to deliver exceptional results.
Languages Spoken: English, Italian

LeanDynamics is Halo’s most trusted partner in the MEA region, offering expert resale, implementation, and consulting services across the HaloITSM and HaloPSA product suites. We combine deep platform knowledge with a hands-on approach to help organizations maximize the value of their Halo solutions.

MSP Blueprint, a leading expert in MSP business transformation, offers specialized HaloPSA consultancy services to optimize and tailor this powerful tool to your unique business needs.
Our team, leveraging extensive MSP and IT industry experience, ensures your HaloPSA implementation is streamlined, efficient, and aligned with your strategic goals. With MSP Blueprint, benefit from bespoke training, strategic insights, and ongoing support to elevate your operational maturity and drive business success. Explore how our partnership can transform your MSP on our website.
We are a value-added distributor of cloud and on-premise solutions for managed service providers and IT professionals with focus on IT security, infrastructure monitoring and documentation of IT environments. Together with global vendors we provide technology stack and expertise that can help IT service providers become essential piece in their client’s success story. Partnering with us will bring you a competitive edge, access to cutting-edge solutions, expertise necessary to excel in a crowded market as well as the opportunity to be at the forefront of technology and innovation. Together we can shape the future of IT services.

Jste IT společnost nebo IT profesionál? Námi distribuovaný hardware a software úspěšně vyhoví jak požadavkům vašich klientů (hladké, stabilní a cenově dostupné řešení konkrétní problematiky), tak požadavkům vašim (marže, vysoká přidaná hodnota, snadná obsluha). Ke všem řešením získáte také lokální technickou podporu v českém jazyce. Zjistěte více o distribuovaném hardware a software.

Rejea Group is a strategic implementation and enablement partner for the HaloITSM suite, helping organisations modernise their service management capabilities. With a focus on ITSM, governance, and digital transformation, Rejea delivers advisory, training, and deployment services aligned to global best practices.

Rising Tide Consulting Group, founded by Mendy Green, is a company dedicated to helping businesses reach their full potential. Our aim is to tackle the projects you don’t have time for, so you can focus on serving your clients while we work on your business. We offer a variety of services, including Team Coaching, Leadership Development, Technical Escalation Training, System Migrations, and more.
With almost 13 years of experience in the MSP industry, Mendy brings a wealth of knowledge in areas such as network administration, server administration, automation, security, and cloud computing.

Visionary 360 has spent many years helping Technology Solution Providers strengthen their operations and run more efficiently. Our team comes from the industry, with real experience working inside MSP and TSP organizations, so we understand the challenges that show up every day.
We focus on practical improvements that hold up over time and give your team a clearer path to work from. Our work centers on helping providers simplify processes, improve financial visibility, sharpen service delivery, and make better use of the systems they rely on.
Today, we bring that same field-tested experience to HaloPSA, helping organizations build a setup that supports how they work now and where they want to go next.

Une problématique ? Un besoin ? Watsoft vous propose une gamme de solutions complète qui saura répondre à vos attentes et à celles de vos clients. Que vous soyez revendeur, MSP ou que vous souhaitez le devenir, nous avons la solution qu’il vous faut ! Notre volonté de vous accompagner au mieux et d’améliorer sans cesse nos services est le moteur qui nous fait avancer vers l’avenir.

Con más de 22 años de relación e intermediación con fabricantes, Zaltor es una empresa mayorista informática con experiencia en licenciamiento y distribución de software y soluciones de valor. Dirige su actividad principalmente a España, Portugal e Italia para ofrecer soluciones y servicios completos gestionados a medida integrando soluciones de monitorización, seguridad y comunicación.
Destaca por su profesionalidad y por trabajar de la mano de líderes, fabricantes que disponen de una amplia experiencia técnica que buscan satisfacer plenamente las necesidades de nuestros clientes y garantizar el éxito de sus organizaciones.

Bytes is a leading provider of world-class IT solutions. Our growing portfolio of services includes cloud, security, licensing, SAM, storage, virtualisation and managed services.
Since being established in 1982, Bytes has grown rapidly and now employs over 710 people in the UK and Ireland. Thanks to our passionate people and close partnerships, we’ve helped hundreds of top brands to transform, grow and adapt to the changing technology landscape. Watch the video to see what our customers, partners and staff have to say #smartertogether

We provide bespoke, innovative, end-to-end technology to help your people and organisation thrive. We help customers use technology to succeed by focusing our advice, procurement and services across five major IT priorities: Hybrid Infrastructure, Workspace, Cyber Security, Networking and Connectivity, Data, Automation and AI.

2Grips is a consultancy firm specializing in IT Service Management (ITSM), Enterprise Service Management (ESM), and Service Integration and Management (SIAM). Our mission is to help organizations optimize their service delivery by focusing on quality, cost efficiency, manageability, and transparency. We adopt a holistic approach, addressing your organization, processes, tools, and people, to deliver tailored solutions that meet your unique needs. Our methods are pragmatic and results-oriented, ensuring measurable improvements.
How We Help Our Clients
At 2Grips, we are more than just implementers of ITSM tools. Our foundation lies in service management consulting, which enables us to approach tooling implementation with a strategic perspective, ensuring alignment with your organizational goals. While we are experts in HaloITSM and other platforms, our solutions go beyond technical deployments.
We emphasize a customer-centric approach, leveraging our expertise to provide comprehensive service offerings and foster long-term partnerships.
Our Key Services Include:
Why Choose 2Grips?

Basteriq is your Enterprise Service Management Partner. We focus on optimizing your service processes and provide your employees with world class service experience. Our consultants have unmatched experience and knowledge on implementing Enterprise Service Management solutions for clients across the globe.

BDQ provides painless, professional ITSM and ITAM implementations to Enterprises, Public Sector and mid-market customers in the UK, US and EU. We have ITIL trained consultants, and are authorised to issue ITIL certifications. We can assist with all aspects of the implementation lifecycle, including analysis, configuration, integration/development, training and support.

About CIH Solutions
We’re a software integration consultancy that does things differently. Since 2007, we’ve been helping organisations transform their technology from a complex puzzle into a powerful business advantage.
CIH Solutions specialises in IT Service and Enterprise Service Management, with a track record of over 200 ITSM implementations across the UK and mainland Europe. We’re not about selling you the latest trend – we’re about finding solutions that actually work for your specific business challenges.
What Makes Us Unique
· Vendor-agnostic approach means we recommend what truly works for you
· Deep expertise across multiple industries
· Comprehensive services that go beyond traditional consulting
· A team that thinks like business partners, not just technology providers
Our approach is straightforward: we combine technical expertise with practical business insight. We’ve worked with organisations of all sizes, from growing startups to established enterprises, helping them navigate the complex world of technology integration.
Our Core Services
· IT Service Management (ITSM)
· Enterprise Service Management
· Technical Toolset Implementation
· Integration and Development Services
· Strategic Consultancy
We understand that every organisation is unique. That’s why we don’t believe in one-size-fits-all solutions. Our team takes the time to understand your specific challenges, goals, and business nuances.
Curious about how we might help your organisation? We’d love to sit down over a coffee and explore your challenges, with absolutely no obligation. Sometimes, all it takes is a conversation to uncover new possibilities for your business.

Cubet is a global digital technology consultancy and official Halo Partner, helping enterprises unlock the full potential of HaloITSM, HaloCRM and HaloPSA. Since 2007, we’ve delivered scalable IT solutions, product engineering services, and AI-powered digital transformation to clients in 20+ countries.
With expertise in IT Service Management (ITSM), Customer Relationship Management and Professional Services Automation (PSA), our team specializes in Halo implementation, data migration, process optimization, and seamless integration into enterprise ecosystems. Whether you’re moving from legacy tools, improving IT operations, or maturing your service management capabilities, Cubet ensures that your Halo platform is aligned with your business goals.
Our strength lies in combining deep technical knowledge with a business-first approach. We go beyond setup and configuration, designing tailored workflows, embedding automation, and ensuring your teams gain measurable efficiency and productivity. With proven experience in cloud consulting, AI, and enterprise application development, Cubet helps organizations transform Halo into a growth enabler.
As a trusted Halo implementation partner, we measure success by the value our clients achieve. With Cubet, you gain more than a service provider, you gain a long-term strategic partner committed to driving IT excellence.
Looking to maximize your HaloITSM, HaloCRM and HaloPSA investment? Connect with Cubet today and accelerate your digital transformation journey.

Dekkers IT Solutions & Consultancy, part of Dekkers Intermediair BV, is a trusted family-owned IT company founded in 1997 in Rijen, the Netherlands. With over two decades of experience, we have grown into a reliable IT partner across the Benelux region, offering smart, scalable solutions tailored to industries like healthcare, finance, government and manufacturing.

Digicom Corporation – Accélérateur de performance ITSM & IA
Digicom est spécialisée dans la mise en œuvre de solutions ITSM et ESM, associée à une expertise avancée en intelligence artificielle. L’entreprise accompagne les DSI et les directions métiers dans la structuration et l’automatisation de leurs processus, en s’appuyant sur les bonnes pratiques ITIL et une forte culture du service.
Nos équipes, des consultants certifiés ITIL, développeurs, chefs de projet et business analysts interviennent sur l’ensemble du cycle projet, depuis le cadrage jusqu’à l’implémentation, en passant par le développement sur mesure.
Digicom conçoit également des agents IA capables de s’intégrer aux différents processus métiers de l’entreprise, notamment au sein des directions des systèmes d’information et des plateformes ITSM, afin de renforcer l’efficacité opérationnelle et l’expérience utilisateur.
Présente en Europe, Asie, Moyen-Orient et États-Unis, Digicom possède une filiale française basée à Strasbourg, avec un centre de services actif auprès de clients internationaux (BIC, LVMH, Legrand), ETI et PME innovantes.
Experts ITSM, ESM et IA, Digicom accompagne les DSI dans la digitalisation de leurs services en s’appuyant sur les bonnes pratiques ITIL. Nos équipes techniques et fonctionnelles interviennent en projet ou en régie, et conçoivent aussi des agents IA pour décupler les capacités de vos collaborateurs. Digicom est présente à l’international, avec une filiale française à Strasbourg.
FacIT FixIT GmbH is an IT solutions provider focused on delivering tailored, high-quality IT service management (ITSM), Governance, Risk and Compliance (GRC) solutions.
Custom tailored IT support and Infrastructure engineering services
We Face it, we Fix it. And we’re always in it for the long run.
Overview:
IT is complex. Delivering effective IT solutions requires mid to large-sized companies to collaborate with numerous partners. FacIT FixIT GmbH streamlines this process by offering a universal, integrated IT support platform. Our services are modular and adaptive, each one unique and custom-built to fit our client’s needs.
Key Value Propositions:
Our principle is this: To reach operational excellence we need three things – the right people, the right processes, and the right tools. And we need them in that order:
o People First: Success begins with skilled individuals who have the right mindset and expertise.
o Process Excellence: Driven by experience, we refine, document, and continuously improve our processes.
o Purposeful Tools: With strong foundations, we select tools carefully to deliver uncompromising solutions that ensure customer satisfaction.
Services Offered
Consultation Services:
o Needs analysis and personalized recommendations.
Solutions:
o FacIT FixIT GmbH offers a range of IT Service Management (ITSM) services designed to streamline and enhance IT operations for businesses. Their key services include: Incident Management, Problem Management, Change Control, Release Management, Service Catalogue Management, Configuration Management (CMDB), Contract Management, Inventory Management, Auto-Asset Discovery, Artificial Intelligence Integration
o GRC (Governance, Risk, and Compliance), integrating automation to streamline processes and ensure adherence to global standards, including ISO frameworks.
Managed Services
o Managed service desk (level 1)
o Managed onsite support (level 2)
o Managed engineering services (level 3)
o Professional Services
o Ad-hoc requests
o Projects
o Strategic Transformation Initiatives
Success Stories & Testimonials
Testimonials:
Telefónica Germany GmbH & Co. OHG
“DC Smarter (affiliate of FacIT FixIT GmbH) impressed us with their innovative approach for Data Center environment. This fits perfectly with our strategy… “
– Karsten Erlebach, Technical Strategy Manager, Telefónica Germany GmbH & Co. OHG
Industry Specialization
Industries Served:
FacIT FixIT GmbH serves a diverse range of industries, providing tailored IT Service Management (ITSM) solutions to meet their unique operational and compliance needs. Key industries include:
o Technology & Software: Streamlining IT workflows for software development, tech startups, and SaaS providers.
o Healthcare: Enhancing IT processes to ensure secure, efficient, and compliant healthcare operations.
o Financial Services: Supporting stringent regulatory compliance, risk management, and IT automation for banks, insurers, and investment firms.
o Manufacturing & Logistics: Managing complex supply chain IT systems and optimizing operational efficiency.
o Retail & E-commerce: Delivering IT solutions to support inventory management, customer service, and seamless e-commerce operations.
o Education: Implementing ITSM tools to enhance administrative efficiency and improve service delivery in educational institutions.
o Professional Services: Tailoring IT systems to meet the needs of consultants, legal firms, and other professional service providers.
FacIT FixIT’s versatile solutions adapt to the specific challenges and goals of each industry, helping businesses achieve efficiency, compliance, and scalability.
Use Cases:
Challenges FacIT FixIT GmbH can solve for you (not limited to)
o Streamlining IT Operations:
o Managing IT Assets Effectively
o Improving Change Management
o Optimizing Incident and Problem Management
o Facilitating Compliance and Governance
o Supporting Digital Transformation
o Reducing IT Costs
o Enhancing User Experience
o Preparing for Audits
FacIT FixIT’s solutions address these challenges comprehensively, ensuring businesses operate smoothly, efficiently, and compliantly. These are a few examples of the business problems we can address. Please contact us for a free consultation.
Why Choose FacIT FixIT?
Certifications:
o Accredited partner HALO and Drata
o Track record for customised, specialised solutioning specific to a customers’ requirements.
Experience:
o Years of experience in workflow optimization and process improvement.
o Experience in putting the customer at the centre – understanding that help if often needed urgently.
o Hands-on and involved senior leadership: – Joerg Hesselink is a seasoned IT professional and visionary leader with a proven track record of transforming IT operations. With decades of experience in IT Service Management (ITSM), Joerg has honed his expertise in process optimization, governance, and leveraging technology to solve complex business challenges. As the founder of FacIT FixIT, Joerg’s passion lies in delivering tailored IT solutions that drive operational excellence. His leadership is grounded in a people-first philosophy, emphasizing collaboration, continuous improvement, and customer satisfaction.
Get in Touch or Request a Demo – joerg.hesselink@facitfixit.com

Presentes no mercado desde 1995, apoiamos e reunimos uma carteira ímpar de Clientes nacionais e internacionais, englobando desde pequenas empresas a grandes organizações que, com CONFIANÇA FACTIS fazem crescer os seus negócios.
A nossa principal atividade é a prestação de serviços profissionais e outsourcing na área das TIC, desde redes e comunicações às aplicações, promovendo também o desenvolvimento, representação e suporte de produtos e soluções.
Für IT-Verantwortliche im Mittelstand, die ihr Service-Management modernisieren und schnell spürbare Ergebnisse erzielen wollen:
Flow-IT ist Ihr zertifizierter Partner für leistungsstarkes, digitales IT-Service-Management mit Halo ITSM. Die moderne Plattform ist besonders benutzerfreundlich, schnell implementierbar und ideal für IT-Teams mit klaren Effizienzzielen.
Wir integrieren Halo ITSM nahtlos in Ihre Unternehmensprozesse – für mehr Transparenz, Automatisierung und messbaren Mehrwert.
Unsere Stärken – Ihr Vorteil
ITSM-Expertise trifft Business-Verständnis
Mit über 10 Jahren Erfahrung in IT-Service-Prozessen kombinieren wir fundiertes ITSM-Wissen mit einem klaren Blick auf die individuellen Anforderungen Ihres Unternehmens.
Wir sprechen nicht nur IT – wir verstehen auch Ihre Geschäftsziele.
Strategie, Change & Umsetzung aus einer Hand
Wir begleiten Sie von der strategischen Ausrichtung bis zur operativen Umsetzung. Dabei gestalten wir ITSM-Prozesse effizient, transparent und nachvollziehbar – und sorgen für nachhaltige Akzeptanz im Team.
Intelligente Automatisierung, wo es zählt
Ob Ticket-Bearbeitung, Genehmigungsworkflows oder Eskalationen: Wir identifizieren Automatisierungspotenziale, die den größten Hebel bringen – für geringere Kosten und bessere Skalierbarkeit.
Compliance & Governance im Blick
Wir schaffen nachvollziehbare, dokumentierte Prozesse, die nicht nur effizient, sondern auch prüfbar sind. So erfüllen Sie Ihre internen und externen Compliance-Vorgaben mit Leichtigkeit.
Partnernetzwerk mit echtem Mehrwert
Als Teil des Halo-Partnernetzwerks bringen wir zusätzliche Expertise in Ihr Projekt – z. B. mit Digitalisierungspartnern wie Bechtle, Infrastrukturprofis wie Haug & Wolf, ITSM-Spezialisten wie Kompaneers oder Prozessoptimierern wie Y-IM.
Mit Flow-IT gemeinsam zum ITSM-Erfolg
Wir begleiten Sie partnerschaftlich, erkennen Chancen und fördern die Entwicklung Ihres Teams – für nachhaltige IT-Service-Exzellenz.
„Wir denken in Wirkung, nicht in Tools. Gemeinsam heben wir Ihr Service-Management auf das nächste Level.“

ICE Information Technology was founded with the vision of becoming a trusted, end-to-end IT solutions partner for enterprises across the Middle East.We are dedicated to delivering exceptional services and products, leveraging our expertise in ITSM and ITAM (including HAM and SAM).Empowering businesses with HaloITSM through expert resale, seamless implementation, and strategic consulting—driving transformation that delivers results
We support customers across New Zealand, Australia, and Korea with advisory, implementation, optimisation, and support services designed to improve efficiency, visibility, and service quality. We help organisations adopt Halo in a practical and scalable way that aligns with their business needs. Our focus goes beyond system delivery, helping customers build better ways of working through well-designed processes, automation, and continuous improvement.

We bring together the best fit elements from the global digital service management profession.
Surveying across sectors, management practice, professional bodies, public and private sector, we package, tailor and deliver Digital Service Management for Health and Care.
We aim to build innovative, value-based, professional, sustainable, safe and secure foundations for digital service management resulting in good value, well managed, reliable, low risk digital services that support good clinical outcomes, good digital experience and patient safety.

NowNation specializes in improving Customer experience with insight management and solution development. We are a team of consultants with up to 17 years of experience in Enterprise Service Management. Besides Customer Service and Operations Management we can help with IT Service Management, HR Service Delivery and IT Operations Management.

perinova stands for IT that keeps evolving. With AI and intelligent automation, we make IT processes faster, easier, and more cost-efficient – ensuring systems work seamlessly instead of running in isolation.
Our consulting brand Xperts provides clear guidance on strategy, compliance, automation, and transformation.
With FlexOps, our boutique Managed Services, we combine standardized processes with tailored support – from platform operations to end-user support.
For more than 20 years, over 250 companies have trusted us to not only manage IT, but to continuously improve it.
With over 40 years of experience and a global presence, Pink Elephant is a trusted thought leader in the IT Service Management industry. We empower organisations to adopt and implement best practices through our comprehensive portfolio of Training, Consultancy, IT Support, and Technology services. By connecting People, Process, and Technology, we deliver tailored solutions that support end-to-end (Enterprise) Service Management initiatives and drive digital transformation.
At Pink Elephant EMEA, we are a trusted HaloITSM implementation partner. We help organisations maximise the value of their Service Management investment. Our experienced consultants provide expert support across every stage of your HaloITSM journey, from initial deployment and configuration to optimisation, training, and ongoing support. With a deep understanding of ITSM frameworks and business processes, we ensure HaloITSM is fully aligned to your operational goals.

RadixBay is a premier IT consulting and managed services provider, specializing in cloud technologies, IT service management (ITSM), and data governance. With deep expertise and a commitment to quality, RadixBay delivers strategic guidance, implementation, and ongoing support to help businesses optimize their technology investments.
At the core of RadixBay’s approach is its rural shore delivery model, providing high-touch, U.S.-based IT services that ensure superior quality, security, and agility. As a trusted partner of HALO, Salesforce, Microsoft, and Oracle, RadixBay empowers organizations with cutting-edge solutions that streamline IT service management, enhances process efficiency, and strengthens data governance.

Solvitum is a specialised IT Service Management (ITSM) consultancy company helping organizations improve IT service management and align services with business goals. We offer expert guidance on ITIL®, process maturity analysis, process optimisation, ITSM tool implementation, and training. Our ITSM consultants possess extensive experience, deep knowledge, and strong competencies in delivering effective IT service management solutions.

Spenby Services is a specialist IT Service Management consultancy and HaloITSM Partner, helping organisations implement, optimise and support HaloITSM through enterprise deployments, managed services and strategic consultancy.
Since 2013, Spenby has delivered agile IT Service Management solutions to organisations across the public and private sectors. With hundreds of successful projects and more than 13 years’ experience across Cherwell, Ivanti Neurons and HaloITSM, we help customers streamline operations, improve service delivery, increase automation and maximise the value of their service management platforms.
Our team combines deep technical expertise with a practical, customer-focused approach, tailoring every engagement to the specific needs of each organisation. From initial implementation through to ongoing platform management and strategic advisory services, we provide the expertise organisations need to continuously improve their service management capabilities.

Since 1997, we've empowered thousands of SMEs with our digital transformation solutions as a trusted Microsoft Technology consultancy. Our expertise spans several key areas: business process lifecycle, security, modern work solutions, azure infrastructure, data analytics and AI, business applications, enterprise and client solutions, driving growth and efficiency for businesses like yours.

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.