IT Service Management

Intuitive ITSM software, delivered by experts.

HaloITSM Incident Management

HaloITSM has the capability to look after all of your different call types, and still follow the ITIL standard for Help Desks. This includes ITIL Incident Management, where everyday requests with a multitude of steps and actions need tracking.

HaloITSM has been developed in-line with the ITIL Best Practice Framework, and has been verified in Incident Management for IT Service Management (ITSM).

The main aim of any service desk is to return the end-user to normal status, back how it was before that incident became an issue to tackle.

By organising your request types along the ITIL framework, you can show your customers that the standard you work towards is high, and above the industry norm.

Align IT to the business needs.

Deliver an exceptional service with a fast, simple and fully configurable system. Fully tailored to suit your business, we grow with you as your needs change.

Incident Management

Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier.

Knowledge Base

Build your knowledge base by turning solutions into articles, or create dedicated content with detailed keyword indexing, rich formatting and file attachments. Increase productivity and make information easily accessible with the ability to share knowledge and canned responses.

Self-Service Portal

Gain freedom with a fully customisable, white label portal to create an extension of your brand. End users can access their requests, raise tickets and find solutions from knowledge base articles. Control the information they see and actions they can do depending on the user.

SLA Management

Never violate an SLA again with our SLA Management facility. Create multiple and customisable SLA groups, timings, priorities and descriptions for response and resolution times. Experience automated escalation rules and emails to communicate effectively throughout your organisation.

Problem Management

Escalate and automate the management of ongoing problems, investigate root causes of issues, and achieve in-depth resolution. HaloITSM allows powerful management of any issue, enabling your company to deliver exceptional problem resolution.

Change Control

Track, plan, and execute organisational changes of any scale with HaloITSM’s outstanding change management capability. Ensure deadlines are met and practices remain standardised throughout your entire company.

Release Management

Control, plan and document all your releases from minor bug fixes to major software enhancements in one interface. Keep your end-users up to date by notifying them of changes and version updates.

Service Catalogue

Maintain a comprehensive, ITIL-compliant record of all actions carried out through the system. Keep your team informed on all progress and provide detailed reports to customers including all relevant information.

CMDB/Configuration Management

Track your assets and visualise dependencies between configuration items. Identify and log incidents and problems against assets and identify systemic failings prior to causing major incidents.

Built for ITIL aligned service delivery and standardising processes.

Out of the box ITIL aligned, we create an easy onboarding experience to bring ITIL frameworks into your organisation.

You're in good company

See our customer success stories and learn how HaloITSM transforms IT service delivery.

“HaloITSM’s flexible approach has allowed us to seamlessly replace the existing system whilst maintaining service to our customers. The training and consultancy services provided allowed us to train all staff involved, identify and develop areas of improvement.”

Andrew Hopkins

ICT Applications Team Manager @ Cardiff City Council

“I can not recommend this product highly enough – so much so that I have now implemented this in two different organisations.”

Mark Render

Head of Digital Systems @ ACH Group