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Reduce overheads and deliver an intuitive experience for your users.

HaloITSM is trusted by numerous organisations in the retail sector including Sports Direct, AO.com and Paul Smith.

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Experience efficiency for all areas of your organisation with our ITSM Software for Retail

Technology is a crucial element of today’s retail environment. Retail businesses are complex, meaning IT support is more critical than ever. From IT teams, to websites and customer service, Halo’s ITSM Software for retail companies helps to automate processes and centralise your workflows, aligning IT to the organisation.

HaloITSM has worked with retailers across the globe for many years and can be scaled throughout the entire organisation, including customer service. HaloITSM offers a simple, powerful ITIL-aligned, ITSM solution, delivered by experts.

You're in good company

See our customer success stories and learn how HaloITSM transforms IT service delivery for the retail sector.

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Sports Direct
Achieved autonomy and improved their service by migrating to HaloITSM.
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AO.com
AO.com’s rapid growth required HaloITSM for visibility and automation of operations.
Read More >

Asset Management

Retailers often have complex IT systems in place, with a wide range of tools and hardware to support a range of business needs.

Use Halo’s ITSM software for retail industries to control your CMDB, track your configuration items and visualise dependencies between CIs. Log incidents and problems against CIs and identify systematic failings before they cause major incidents.

Digital Transformation

Empower your teams with a single all-inclusive cloud platform, designed for ITIL-aligned service delivery. With Halo’s ITSM software for retail companies, employees can log their projects and data entry in one centralised system, bringing increased efficiency time savings.

Compliance is Key

We understand the retail industry is has many processes in place. Therefore, it’s crucial to have a powerful ITIL-aligned, ITSM solution to make sure your organisation follows these requirements. Halo’s ITSM software for retail companies includes profound built-in knowledge bases, audit trails and predictive analytics, to assure compliance is consistently met at all time.  

Stay Connected

Collaborate together with HaloITSM. See orders, projects and coordinate with multiple departments in one centralised location to help resolve issues quickly. With hundreds of integrations on offer, it’s easy to manage billing, time tracking, asset management and more.

 

You're in good company

100,000+ people, from 75+ countries, trust HaloITSM to deliver their IT Service Desk:

See our Customer Success Stories

Want to see HaloITSM in action?

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