AI-Powered ITSM - HALO

Unlock the power of ✦AI for your whole Enterprise

Boost efficiency and productivity with industry-leading AI functionality. All included out-of-the-box.

AI-powered Enterprise – included as standard.

Intelligent Ticket Management

Transform your IT Service Management with AI-driven solutions that streamline operations. From automatically grouping related tickets and generating concise summaries to prioritizing tasks and accurately categorizing incidents, our intelligent tools enhance efficiency, consistency, and visibility across your service desk.

Case Clustering

Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier.

Case Summarisation

Build your knowledge base by turning solutions into articles, or create dedicated content with detailed keyword indexing, rich formatting and file attachments. Increase productivity and make information easily accessible with the ability to share knowledge and canned responses.

AI Triage

Gain freedom with a fully customisable, white label portal to create an extension of your brand. End users can access their requests, raise tickets and find solutions from knowledge base articles. Control the information they see and actions they can do depending on the user.

AI Categorisation

Never violate an SLA again with our SLA Management facility. Create multiple and customisable SLA groups, timings, priorities and descriptions for response and resolution times. Experience automated escalation rules and emails to communicate effectively throughout your organisation.

Problem Management

Escalate and automate the management of ongoing problems, investigate root causes of issues, and achieve in-depth resolution. HaloITSM allows powerful management of any issue, enabling your company to deliver exceptional problem resolution.

Change Control

Track, plan, and execute organisational changes of any scale with HaloITSM’s outstanding change management capability. Ensure deadlines are met and practices remain standardised throughout your entire company.

Insightful Knowledge Creation and Discovery

Empower your organization with advanced AI tools that generate knowledge articles based on real-world solutions, leveraging both internal and external data sources. Always have the information you need at your fingertips.

Elevated customer experience

Elevate customer experience and satisfaction while improving operational efficiency across your organization.

Emotion AI

Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier.

Virtual Agent

Build your knowledge base by turning solutions into articles, or create dedicated content with detailed keyword indexing, rich formatting and file attachments. Increase productivity and make information easily accessible with the ability to share knowledge and canned responses.

How does AI benefit your organisation?

Leveraging AI on the HaloITSM empowers your organization to achieve greater operational agility, efficiency, and customer-centricity. Harnessing AI-powered features drives tangible improvements across key areas, such as:

Enhanced Operational Efficiency

Streamline workflows and automate repetitive tasks, freeing up valuable time for IT teams to focus on strategic initiatives and innovation.

Improved Service Delivery

Accelerate incident resolution and reduce downtime by prioritizing and routing tickets based on AI-driven insights, ensuring faster response times and higher customer satisfaction.

Optimised Resource Allocation

Allocate resources more effectively by leveraging AI’s predictive capabilities to forecast demand and proactively manage service capacity

Empowered Decision-Making

Access real-time analytics and actionable insights derived from AI-driven data analysis, enabling informed decision-making and continuous process improvement.

Personalised Customer Interactions

Enhance customer experience with personalized support and proactive communication driven by AI’s ability to understand and respond to user needs and emotions.

You're in good company

100,000+ people, from 75+ countries, trust HaloITSM to deliver their IT Service Desk:

Want to see HaloITSM in action?

Book 30 minutes with a member of our team to find out how we can help you.