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Feature Overview

Major Incident Management

Purpose-built. Expert-led. Enterprise-ready.

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Active Users
2500 +
Customer Satisfaction
20 %
Cost Savings
3 +

Why a Dedicated Major Incident Management Module?

Standard ITSM tooling isn’t built for the unique intensity and complexity of major incidents. Halo Major Incident Management fills that gap. It’s more than just a status update or bridge call. It’s a command centre that gives your major incident teams the clarity, control, and coordination they need to:

Mobilise the right people instantly

Track tasks and actions in real time

Communicate accurately to the right stakeholders

Drastically reduce time-to-resolution

Avoid reputational and financial damage

Halo MIM is designed for the people who live in the eye of the storm:

Major Incident Managers

One command centre for mobilisation, comms and recovery

IT Support & Resolver Teams

Clear tasks, context and updates without the noise

Business Stakeholders

Real-time visibility without joining the bridge

Key Features

Command & Control

Run the incident from a dedicated workspace with clear ownership, timelines and status.

Instant Mobilisation

One‑click (or automated) paging to on‑call teams via email, SMS, phone, Teams/Slack, etc.

Tasking & Recovery

Assign work, track blockers, and see ETA to restore across streams.

Stakeholder Comms

Exec‑friendly updates and dashboards that don’t interrupt the bridge.

Embedded Collaboration

Bring chat, video, and war‑room notes into the record, not scattered across tools.

Post‑Incident & RCA

Capture what happened, why, and preventive actions—automatically prefilled from the timeline.

Why We Built This

At Halo, we believe major incidents require major focus. This isn’t just another ITSM workflow. It’s a mission-critical function that safeguards your customers, your revenue, and your reputation. Halo MIM was created because:

Time is the enemy in major incidents

Communication failures are often more damaging than technical faults

Recovery actions are too often undocumented, delayed, or improvised

Technical teams need rapid mobilisation, not endless bridge invites

Business stakeholders deserve timely, accurate updates, not confusion

Most tools today aren’t built for this; they’re reactive, not decisive

We’ve worked with industry veterans and global incident managers to design something better. And we’ve embedded it directly into the Halo platform, so you don’t need another vendor, another interface, or another integration.

Talk To Us

If major incidents matter to your business, Halo Major Incident Management is the upgrade your team has been waiting for. Get in touch with our experts to see how Halo Major Incident Management can transform the way your organisation manages critical events.