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ITSM Software for Insurance

A powerful and simple ITSM solution for the insurance industry.

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Ensure compliance and top security with our ITSM software for Insurance companies

The insurance industry handles a high volume of users, requests and incidents on a daily basis. Organisations rely on many tools, integrations and processes to manage requests, often resulting in legacy ways of working. A streamlined, standardised approach is critical for efficiency throughout departments.

Compliance with legislation and providing top security measures is critical to the insurance industry. HaloITSM ensures security and end-to-end management of issues to mitigate risk. We deliver a best-in-class ITSM software for insurance companies to benefit from one centralised system for ITIL processes such as incident, problem and change management. With endless functionality which can be configured to your exact needs and scaled throughout multiple departments, HaloITSM provides a secure, powerful system.

You're in good company

See our customer success stories and learn how HaloITSM transforms IT service delivery for the public sector.

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Cardiff City Council
...reduced their ongoing IT costs by implementing HaloITSM
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SEPA
The Scottish Environmental Protection Agency increased efficiency by automating and integrating their daily processes with HaloITSM
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Minimise disruption and standardise service

Downtime and maintenance is essential in all organisations. However, with the insurance industry, these are critical to ensure the safety and reliability of services across the board. To minimise this disruption and ensure trust, HaloITSM provides full transparency and visibility to prepare and inform of these outages. 

  • Track, plan, and execute organisational changes of any scale with HaloITSM’s outstanding problem and change management capability. Ensure deadlines are met and practices remain standardised throughout your entire company. 
  • Inform and warn of any service outages so staff can prepare. This helps minimise disruption and improve customer satisfaction
  • Have clear visibility of previous outages and downtime to make informed decisions as when to schedule maintenance. 

Resolve issues with Incident Management

In the insurance industry, it is imperative to resolve issues as fast as possible. With Halo’s ITSM software for insurance companies, you can easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier. This is crucial to avoid service disruption across devices and teams. 

Problem Management

Being proactive is imperative to the trust and safety of your customers. However, daily issues will inevitably arise. With our ITSM software for insurance companies, you can escalate and automate the management of ongoing problems, investigate root causes of issues, and achieve in-depth resolution. HaloITSM allows powerful management of any issue, enabling your organisation to deliver exceptional problem resolution. 

Stay in sync with one centralised system

With the insurance industry having a combination of new and legacy systems, one centralised simple tool is necessary for the visibility of projects and tasks. Configure the system to your exact requirements so you can easily assign users to tasks, track your teams’ work, integrate your apps and connect your calendar to sync all your meetings and appointments.  

  • Integrate with existing tools
  • No more switching between mailboxes
  • Record all telephone conversations in one system for increased efficiency
  • Add team members to a project
  • Complete communication history

Provide Exceptional Customer Service

The insurance industry relies heavily on providing an outstanding customer service experience. With HaloITSM you can deliver an exceptional service with a fast, simple and fully configurable system. Fully tailored to suit your business, we grow with you as your needs change.

  • Easily manage incidents and meet SLAs through Halo’s ITSM software for insurance companies, which provides ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier. 
  • Never violate an SLA again with our SLA Management facility. Create multiple and customisable SLA groups, timings, priorities and descriptions for response and resolution times. Experience automated escalation rules and emails to communicate effectively throughout your organisation.

Empower your teams with a single solution

With our end-user portal, all staff have a single space for information, announcements, questions and services. This is a key tool of our ITSM software for insurance companies, as it provides an efficient tool to interact with users.

Gain freedom with a fully customisable, white label portal to create an extension of your organisation. Control the information they see and action they can do depending on the user. 

  • Give staff the ability to find answers quickly with the knowledge base, FAQ’s and canned responses on the self-service portal 
  • Allow staff to find all the resources and services they need in one location, such as requesting for specific items and services with the service catalogue
  • With the integrated ITSM platform and end-to-end visibility, capture entire projects, workflows and assets with ease.

You're in good company

100,000+ people, from 75+ countries, trust HaloITSM to deliver their IT Service Desk:

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