Zoom Integration
In this guide we will cover: – Pre-requisites – Adding The Halo App To Your Zoom instance – Configuring & Using The Zoom Integration – Removing The App – Troubleshooting The Zoom integration in Halo can be used to call Users from a Ticket using Zoom phone, to send messages to Users from a Ticket […]
Ninja Systray Icon
In this guide we will cover: – Modifying Ninja Emails – Creating a Halo Email Rule Related Guides: NinjaOne Integration If you are using the Systray Icon in NinjaOne that raises tickets, this can be modified so that tickets are created in Halo. Modifying Ninja Emails In Ninja, go to Configuration > Branding > Systray […]
Using HaloDBLookupService to set up a Database Lookup for an external SQL Server Database
In version 2.109+ there is a new connection option for database lookups "External SQL DB (different network from Halo)". This connection method allows you to host a web application called "HaloDBLookupService" on your own network which can connect to your own SQL Server databases. The Halo API then connects to this Service using requests signed […]
Kaseya VSA Integration
In this guide we will cover: – What is the Kaseya VSA Integration? – Obtaining Kaseya Credentials – Authenticating the Integration – Importing Clients – Importing Assets – Import Assets and Clients Automatically – Alerting Related Guides: Kaseya VSA X Integration What is the Kaseya VSA Integration? The Kaseya VSA integration allows assets and clients to […]
PRTG Integration
In this guide we will cover: – What is the PRTG Integration? – Configuring the PRTG Module – Asset Imports – Halo Integrator – Webhooks What is the PRTG Integration? PRTG can be integrated with Halo to create and manage alerts. Configuring the PRTG Module To enable the PRTG integration in Halo, go to Configuration […]
Slack Integration
In this guide we will cover: – What is the Slack Integration? – Connecting to Channels – Send Notifications to Slack – Creating Tickets from Slack – Shortcuts & Slash Commands (Version 2 only) – Creating Channels and Messaging (Version 2 only) – Connecting the end user chatbot to your Slack (Version 2 only) What […]
ConnectWise Automate Integration
In this guide we will cover: – What is the ConnectWise Automate Integration? – Users and MFA – Configuring the Module – Clients, Sites and User Imports – Asset Imports – Alerting What is the ConnectWise Automate Integration? ConnectWise Control can be integrated with Halo to remote onto users’ devices. Users and MFA To retrieve […]
Google Workspace Integration
In this guide we will cover: – What is the Google Workspace Integration? – Configuring Google Workspace – Site/Agent Mappings – Advanced Mappings – New User Onboarding Ticket Creation – Licence Management – Importing Agents and Users – Asset Imports – Additional setup needed to import customer and subscription data – Halo Integrator – Google […]
N-Able N-Central Integration
In this guide we will cover: – What is the N-Able N-Central Integration? – Connecting to N-Able N-Central – Import customers and sites from N-Central – Import assets from N-Central – Shortcut to Open Devices in N-Central – Alert management – Miscellaneous settings – Import assets sites and customers on a scheduled basis – Monitoring […]
Halo Integrator
In this guide we will cover: – What is the Halo Integrator? – Do I need to Host my own Integrator? – Types of Halo Integrator – Hosted Halo Integrator – Locally Hosted Integrator – DB Halo Integrator – Configuring Halo Integrator Agent Error Notifications – Hosted Halo Integrator only What is the Halo Integrator? […]