Quickbooks Invalid Character UTF8 error (UTFDataFormatException / Invalid Byte)

The error message "Cannot connect to QuickBooks. An exception occurred! Type:UTFDataFormatException, Message:invalid byte (') of a 1-byte sequence. SAXParseException…" is indicating that there was a problem when trying to establish a connection to the Halo Accounts Integrator: The sync tools throws an error as it logs an invalid ASCII character (special character) somewhere in your […]

NinjaOne Integration

The following video covers the setup of the NinjaOne integration:                                                                                                                          This video from Renada Solutions will Cover the Mapping of Ninja Devices to Users in Halo:                                                                                                                          In this guide we will cover: – What is the NinjaOne Integration? – Configuring the NinjaOne Module – Organizations and Locations – Devices and Software – Alert […]

Microsoft Teams Integration

In this guide we will cover: – What is the Microsoft Teams Integration? – Main Configuration – Communicating with Users from Halo using Teams – Communicating in Teams using Chatbots – Prescence Notifications – Importing Shifts from Teams Related Guides: Call Pop-Up for Microsoft Teams Embedding your Halo Self Service Portal into Microsoft Teams Pushing […]

Azure Deltas

In this guide we will cover: – What is an Azure Delta? – What are the benefits of using Azure Deltas? – How does enabling Azure Deltas impact the functionality of Microsoft Entra ID/CSP? – How to enable Azure Deltas? – What to consider when enabling Azure Deltas? – Using Azure Deltas with the Intune […]

Integrating Ingram Micro Reseller (Hardware data) with the Etilize Catalogue

In this guide we will cover: – What is Ingram Micro Reseller?  – Connecting to Ingram Micro Reseller  – Adding Etilize/Ingram Items to Quotations – Import Quotes from Ingram Micro into Halo – Syncing Purchase Orders in Halo to Ingram – Receive Updates on Purchase Order Changes in Ingram Micro – Creating Notifications based on Purchase […]

Microsoft CSP Integration

In this guide we will cover: – What is the Microsoft CSP integration? – Configuring CSP – Partner Centre Connection (Single Tenant App Registration) – Authorizing Connection in Halo – GDAP Connection (Multi-Tenanted App Registration) – Tenants – Licenses & Subscriptions – Users   – Assets – Halo Integrator – Subscription Management – Single Sign-On (SSO) […]

Microsoft Entra ID Integration (Formerly: Azure Active Directory)

In this guide we will cover: – What is the Entra integration used for? – Who Can set the integration up – Connecting Entra to your Halo – App Registration Setup – Single Sign-On (SSO) Configuration – Agent/User Import Configuration – Advanced Configuration – Licence Management  – Imports – Halo Integrator – Microsoft Entra ID […]