Google Calendar Integration
In this guide we will cover: – What is the Google Calendar Integration? – Key Details – Google Configuration – Halo Configuration – Deprecated Method What is the Google Calendar Integration? The Google Calendar integration can be used to link agent calendars within Halo to their Google calendar. This allows you to import appointment from […]
Ninja RMM Integration (API V1 – Legacy)
In this guide we will cover: – Access Key – Connecting to Ninja RMM – Customer Imports – Asset Imports – Alerting – Shortcuts – Halo Integrator Related Guides: NinjaOne Integration Access Key Note: The following API key generation is for Ninja API V1 – steps for API V2 key generation coming out soon. To […]
Beyond Trust Integration
In this guide we will cover: – What is the Beyond Trust Integration? – Enabling the Module – Remote Support Configuration – Connecting to Beyond Trust – Teams and Agents – Remote Session Data/Webhooks – Sending Invites – Linking Sessions – Custom Button to Open the Device Automatically What is the Beyond Trust Integration? Beyond […]
Azure Automation Integration
In this guide we will cover: – What is the Azure Automation Integration? – Creating the Webhook – Sending the Webhook – Advanced Configuration What is the Azure Automation Integration? Azure Automate can be integrated with Halo to automate service requests like mailbox creation, access granting and new users. Creating the Webhook This integration uses […]
Jira Software Integration
In this guide we will cover: – What is the Jira Integration? – Pre-requisites-Jira side – Connecting Halo to Jira – Pre-requisites-Jira side – Syncing To Jira – Manually linking a ticket to an existing Jira issue – Send a Ticket to Jira – Managing linked issues – Syncing Updates back to Halo – Monitoring […]
ADFS Integration
In this guide we will cover: – Requirements – Adding a Replying Party Trust – Creating Claim Rules – Adjusting the Trust Settings – Configuring Halo Requirements To use ADFS to log in to your Halo instance, you need the following components: An Active Directory instance where all users have an email address attribute. A […]
Microsoft TeamsBot
In this guide we will cover: – What is the Microsoft TeamsBot Integration? – Installing the Bot – Halo Configuration – Using the Bot – IPs for Whitelisting – Protocol and Ports What is the Microsoft TeamsBot Integration? The TeamsBot can be integrated with Halo to trigger Halo actions from a Teams chat. Installing the […]
Azure DevOps Integration
In this guide we will cover: – What is the Azure DevOps Integration? – Connecting to DevOps – Syncing between DevOps and Halo – Halo Configuration Options What is the Azure DevOps Integration? The Azure DevOps integration allows you to sync tickets from Halo to work items in Azure DevOps and vice versa. This includes […]
Mailchimp Integration
In this guide we will cover: – Enabling Mail Campaigns – Connecting to Mailchimp – Importing Data – Creating a Campaign This integration will allow you to import the following data from Mailchimp: Audiences as Distribution Lists Audience Members as Users, and add the Users to the relevant Distribution List(s) Segments as Distribution Lists Segment […]
Twilio for WhatsApp Business Integration
In this guide we will cover: – What is the Twilio for WhatsApp Business Integration? – Enabling the Module – Configuration Options – Configure Incoming Messages – Configure Outgoing Messages – Receiving Messages – Restrict access to a WhatsApp Account – Message Attachments – Transcribing Voice Notes – Enable Halo Integrator What is the Twilio […]