Iterative Runbooks

In this guide we will cover: – General Runbook Configuration – Iterating through the runbook – Runbook Scheduling – Additional Information Runbooks can be used to iterate through an array of data. This can be achieved by following the guide below. The first thing to consider when configuring runbooks is the authorization of the API. […]

AI Emotion Detection (Old functionality)

In this guide we will cover: – Configuring AI Emotion Detection – Using it on a Ticket Note: Additional runbook setup is NOT required to use the AI emotion detection functionality. See our guide here on how to use/set up this functionality. This guide will cover how the runbook for the emotion detection functionality can […]

Splunk Integration

In this guide we will cover: – What is the Splunk Integration? – Configuring and Integrating Splunk alerts – Viewing Alerts from Splunk What is the Splunk Integration? The Splunk integration allows alerts in Splunk to automatically log tickets in Halo each time the alert is triggered, allowing technicians to be alerted to and manage […]

Improve Search Using AI

In this guide we will cover: – What is AI search? – Connecting AI models for AI search – Indexing Articles/Services – Using AI search Admin Guides: AI Related Guides: Leveraging AI in Halo What is AI search? Search functionality in Halo, including searching for tickets, knowledge base articles, and services, can be enhanced with […]

SolarWinds Orion Integration

In this guide we will cover: – What SolarWinds Orion Integration? – Prerequisites – Configuring the Integration – Receiving Alerts – Updating Alerts in SolarWinds Orion Related Guides: Halo Integrator What SolarWinds Orion Integration? SolarWinds Orion can be integrated with Halo to create alert tickets that can be assigned to a certain agent and team, […]

Twilio for SMS Integration

In this guide we will cover: – What is the Twilio for SMS Integration? – Connecting Twilio – Incoming SMS – Outgoing SMS – Call Notifications What is the Twilio for SMS Integration? The Twilio for SMS integration can be used to have SMS messages sent to Twilio numbers log tickets in Halo. It also […]

Adobe Acrobat Sign Integration

In this guide we will cover: – What is the Adobe Acrobat Sign Integration? – Connecting Halo to Adobe Acrobat Sign – Sending Quotes Back into Halo – Signing a Quote in Adobe Acrobat Sign What is the Adobe Acrobat Sign Integration? The Adobe Acrobat Sign Integration can be used for signing quotations created in […]

SCOM Integration

In this guide we will cover: – What is the SCOM Integration? – Enabling the Integration – SCOM Configuration – Halo Configuration – Resolving Alerts in SCOM Related Guides: Email Rules SCCM Integration What is the SCOM Integration? SCOM can be integrated with Halo to create and resolve alerts. Enabling the Integration To enable the […]

Jira Service Management Integration

In this guide we will cover: – What is the Jira Service Management Integration? – Enabling the Module – Connecting to Jira Service Management – Syncing to Jira Service Management – Syncing Back to Halo (Webhooks) – Linked Tickets What is the Jira Service Management Integration? The Jira Service Management integration allows a two way […]

GoIntegrator Integration

In this guide we will cover: – What is the GoIntegrator Integration? – Enabling Call Management – Connecting GoIntegrator What is the GoIntegrator Integration? GoIntegrator can be integrated with Halo to display the call screen when a call is received from GoIntegrator. Enabling Call Management First, we want to ensure that your Call Management module […]