8×8 Integration
In this guide we will cover: – What is the 8×8 Integration? – Enabling Call Management – Connecting 8×8 What is the 8×8 Integration? 8×8 can be integrated with Halo to display the call screen when a call is received from 8×8. Enabling Call Management First, we want to ensure that your Call Management module […]
LogMeIn Rescue Integration
In this guide we will cover: – What is the LogMeIn Rescue Integration? – Configuring the Integration – Channels – Sending Invites – Linking Sessions – Webhooks to send remote session data back into Halo What is the LogMeIn Rescue Integration? The LogMeIn Rescue integration can be used to remotely access devices. Users can request […]
DataImporter (Data Importer) for Custom Tables via CSV
In this guide we will cover: – Custom Table Configuration – Custom Field Configuration Download link for importer – https://s3.eu-west-2.amazonaws.com/s3.nethelpdesk.com/ftp/dataImporter.zip This executable needs to have a SQL connection for read/write to the Halo database so is only possible when you have direct database access. When it is run it will look at all of your […]
Jamf Integration
In this guide we will cover: – What is the Jamf Integration? – Enabling the Jamf Integration – Connecting the Jamf Integration – Settings – Site Mappings – Asset Type Mappings – Assets – Mobiles – Imports – Importing Assets Note: The Jamf Integration is compatible with Jamf Classic and Jamf Pro. It is currently […]
GoToAssist Remote Integration
In this guide we will cover: – What is the GoToAssist Integration? – Integration Setup – Using the Integration What is the GoToAssist Integration? The GoToAssist integration allows you to start a remote support session from a Ticket within Halo and then pull back information from the session to the ticket as an Action. The […]
IT Glue Integration
In this guide we will cover: – What is the IT Glue Integration? -Connecting Halo to IT Glue – Importing Customers – Importing Assets – Scheduling imports with the Halo Integrator – Syncing to IT Glue What is the IT Glue Integration? The IT Glue integration allows you to import customers, assets and users from […]
HubSpot Integration
In this guide we will cover: – What is the HubSpot Integration? – Connecting to HubSpot – Company Imports – Contact Imports – Product Imports – Quotation Imports – Deal Imports – Syncing to HubSpot What is the HubSpot Integration? The HubSpot integration allows you to import customers, contacts, products, quotations and deals from HubSpot […]
Salesforce Integration
In this guide we will cover: – What is the Salesforce Integration? – Creating a Managed Application – Adding CORS Exceptions – Enabling Salesforce in Halo – Access Tokens – Account Imports – Contact Imports – Opportunity Imports – Case Imports – Halo Integrator – Syncing to Salesforce Note: This integration only functions with production […]
Halo Asset Discovery (Lansweeper Cloud)
In this guide we will cover: – What is Halo Asset Discovery? – Requirements of the Integration – Connecting to Halo Asset Discovery – Adding Mappings – Optional Configuration – Importing Assets – Connecting to the Halo Integrator What is Halo Asset Discovery? Halo Asset Discovery is the hosted cloud version of Lansweeper, allowing import […]
Datto Commerce Integration
In this guide we will cover: – What is the Datto Commerce Integration? – Connecting to Datto Commerce – Customer Imports – Quote Imports – Sales Order Imports – Halo Integrator What is the Datto Commerce Integration? Datto Commerce can be integrated with Halo to import and view Customers, Quotations and Sales Orders from Datto […]