Snow Integration

In this guide we will cover: – What is the Snow Integration? – Connecting to Snow – Customers – Assets – Software Licences – Syncing What is the Snow Integration? Instances of Snow can be integrated with Halo to import and manage assets. The integration will work for both internal and publicly accessible instances of […]

Confluence Integration

In this guide we will cover: – What is the Confluence Integration? – Connecting to Confluence – Using the Integration – Viewing Confluence Articles in the Portal What is the Confluence Integration? The Confluence integration is used to import and update knowledge base articles from Confluence into Halo. Allowing you to use the formatting tools […]

ServiceNow Webhooks

In this guide we will cover: – How to set up Webhooks used with the ServiceNow integration ServiceNow webhooks allow you to have tickets in Halo create automatically when incidents, change requests, service requests, change requests and problem tickets are raised in ServiceNow. They also allow work notes and additional comments added to the tickets […]

RingCentral Integration

In this guide we will cover: – What is the RingCentral Integration? – Enabling Call Management  – Connecting RingCentral What is the RingCentral Integration? RingCentral can be integrated with Halo to display the call screen when a call is received from RingCentral. Enabling Call Management First, ensure that your Call Management module is enabled. Head […]

Dynatrace Integration

In this guide we will cover: – What is the Dynatrace Integration? – Connecting to Dynatrace – Site Mappings – Host and Service Imports – Alerting What is the Dynatrace Integration? The Dynatrace integration can be integrated with your Halo to allow the import of hosts and services, as well as for tickets to be […]

AI Azure Translator

In this guide we will cover: – Enabling Azure AI Translator – Configuring Azure AI Translator – Using Translations on a Ticket – User Translations in the Self-Service Portal – Translations in the Live Chat – Language Pack AI Translations – Action Toggles The Azure Translator integration allows you to instantly translate notes from users or […]

Microsoft Entra ID: Single Sign On (B2B)

In this guide we will cover: – Introduction – Configuration Options – App Registration Configuration – Halo Configuration – Grant Consent for the Application – Configure Additional SSO Behaviour  Related Guides: Microsoft CSP Integration  Microsoft Entra Integration (Formerly: Azure Active Directory) Single Sign-On (B2C) Introduction What is B2B Single Sign-On (SSO)?  Single Sign-On via a B2B […]

SharePoint Integration

In this guide we will cover: – What is the SharePoint Integration? – Enabling the SharePoint Module – Creating folders in Document Management  – Connecting SharePoint – Configuring Mappings – Using the Integration Admin Guides: Document Management Related Guides: Document Management Area  Document Management for Customers, Sites and Users What is the SharePoint Integration? The […]

Embedding The Self-Service Portal within MS Teams with SSO

This guide is now deprecated. The up to date guide on how to embed your Halo portal into MS Teams with SSO (automatic sign in) can be found here. This guide will explain how to embed your self service portal within teams and allow for automatic sign in with SSO. Prerequisites You need to have […]

Splashtop Integration

In this guide we will cover: – What is the Splashtop Integration? – Configuring the Module – Setting up Unattended Access – Setting up Attended Access What is the Splashtop Integration? The Splashtop integration with Halo is used for attended and unattended support from a remote location.  Note: You have to be using Splashtop Business. […]