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ITSM Software for Law Firms

A powerful and simple ITSM solution for legal practices

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Streamline processes with our ITSM software for Law firms

Whether you’re a law firm or part of a legal team, having an ITSM tool is critical for streamlining and managing processes. With the need for full history on all incidents, alongside sticking to SLAs to avoid legal conflicts, a centralised system to communicate and collaborate is imperative.

Streamlining processes and providing transparency whilst managing and justifying load, alongside top security measures is why many companies within the legal practices industry choose Halo’s ITSM software for law firms as their IT Service Management provider.

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See our customer success stories and learn how HaloITSM transforms IT service delivery for law firms.

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Cardiff City Council
...reduced their ongoing IT costs by implementing HaloITSM
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SEPA
The Scottish Environmental Protection Agency increased efficiency by automating and integrating their daily processes with HaloITSM
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Stay in Sync with One Centralised System

With legal teams being involved throughout many organisations, one centralised system is necessary for the visibility of projects and tasks. Halo’s ITSM software for law firms is the perfect tool to easily assign users to tasks, track your teams’ work, integrate your apps and connect your calendar to sync all your meetings and appointments.  

  • No more switching between mailboxes
  • Record all telephone conversations in one system 
  • Add team members to a project
  • Complete communication history

Real Time Project Dashboards

With so much work, it’s important to be able to allocate workload and resources effectively throughout your legal team. With Halo’s ITSM software for law firms and its reporting functionality, you can see the work completed by the teams. You will be able to share a live view of all projects on the go to gain clarity and visibility. This simple dashboard updates automatically, so you can keep track of projects and make resource spend transparent. 

  • Easily gauge team and individual performances 
  • Management can clearly see team efforts
  • Justify resource spend, reallocation of work and hiring needs. 

Self-service portal and Knowledge Base

We understand how busy legal teams are, and when you have recurring basic requests, this can take up a lot of valuable time. With Halo’s ITSM software for law firms and its in-built self-service portal, ticket logging is reduced as your end users can serve themselves. 

Your legal firm or department can gain freedom with a fully customisable, white label portal to create an extension of your brand. End users can access their requests, raise tickets and find solutions from knowledge base articles. Control the information they see and actions they can do depending on the user.

  • Reduce repetitive queries with our self-service portal and accessible knowledge base
  • Actively utilise and update the knowledge base by providing solution based articles 
  • Automatic suggestions when end users type in queries 
  • Create dedicated content with keyword indexing, rich formatting and file attachments 
  • Close P1 and P2 quickly with canned responses. 

A complete history

When working in the legal field, you can never be sure if a legality will arise again, even if this is years later. It’s necessary for a full history to be available in one centralised system in order to achieve the correct resolution in a timely manner. Without this, customer satisfaction is reduced and it can become hard to resolve issues. Halo’s ITSM software for law firms provides multiple features to ensure the best possible service at all times:

  • Log and store all mail, telephone communications and general updates in one place 
  • Investigate root cause of issues repeatedly
  • Consistently deliver expert problem resolution 

SLA Management

SLAs need to be met in order to avoid legal conflicts. With Halo’s ITSM software for law firms, you’ll never violate an SLA again with our SLA Management facility. Create multiple and customisable SLA groups, timings, priorities and descriptions for response and resolution times. Experience automated escalation rules and emails to communicate effectively throughout your organisation.

  • Transparency over the exact timing the service will be delivered
  • Avoid misunderstandings as to what is being done
  • Help guarantee a continued high degree of customer satisfaction

You're in good company

100,000+ people, from 75+ countries, trust HaloITSM to deliver their IT Service Desk:

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Identify

Track your assets and visualise dependencies between configuration items. Identify and log incidents and problems against assets and identify systemic failings prior to causing major incidents.

Manage

Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier.

Analyse

Share a live view of all projects on the go to gain clarity and visibility. This simple dashboard updates automatically, so you can keep track of projects and make resource spend transparent. 

Resolve

Escalate and automate the management of ongoing problems, investigate root causes of issues, and achieve in-depth resolution. 

Control

Control what is sold to your customers. Track dates and documents, or go further and work out what is billed, where and how in accordance with contract data. 

Learn

Build your knowledge base by turning solutions into articles. Increase productivity and make information easily accessible with the ability to share knowledge and canned responses.

Save Time

Automate workflows and centralise communication to easily manage incidents and meet SLAs with ITIL-aligned incident management

Reactive to Proactive

Increase productivity and make information easily accessible by sharing knowledge and canned responses in the Knowledge Base.

Empower End Users

Create an extension of your service with the self-service portal. Reduce costs, increase productivity and share knowledge

Customer Satisfaction

Never breach an SLA again. Experience less disruption by automating escalation rules and emails to communicate effectively.

Exceptional Service

Solve issues faster by aligning IT to the business needs with a simple, fully configurable system.

Standardise Processes

Improve efficiency and achieve top service delivery with ITIL-aligned frameworks.

Collaborate Easily

With one centralised system it’s never been easier to stay connected, keep to deadlines and manage projects effectively.

Cost Per Ticket

Utilise automation, problem and change management, the Knowledge Base and more to reduce the cost per ticket.

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