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ITSM Software for Emergency Services

A powerful and simple ITSM solution for emergency services

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Collaborate and ensure safety with our ITSM software for Emergency Services

For the emergency services, keeping up to date with technology is mission-critical. With thousands of technical incidents being handled every year throughout all departments, having a best-in-class IT Service Management tool is imperative to the efficiency and successful running of the service.

Emergency services up and down the country need to be able to collaborate and share information efficiently. HaloITSM delivers a powerful ITSM software for emergency services, so they can have a centralised system for ITIL processes such as incident, problem and change management. With endless functionality which can be configured to your exact needs and scaled throughout multiple sectors, HaloITSM provides an affordable, powerful system.

You're in good company

See our customer success stories and learn how HaloITSM transforms IT service delivery for the emergency services sector.

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Cambridge Fire and Rescue Service
Improved their service with HaloITSM’s extensive Reporting Capability.
Read More >

Resolve issues with incident management

It’s imperative for emergency services to resolve issues as fast as possible. With Halo’s ITSM software for emergency services, you can easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier. This is crucial to avoid service disruption across devices and teams. 

Problem Management

Being proactive is imperative to the safety of the general public. However, daily issues will inevitably arise. With Halo’s ITSM software for emergency services, you can escalate and automate the management of ongoing problems, investigate root causes of issues, and achieve in-depth resolution. HaloITSM allows powerful management of any issue, enabling your organisation to deliver exceptional problem resolution. 

Change Management

With any public sector organisation such as the police, it’s key to make sure any changes don’t interrupt the daily running of services. With HaloITSM, you can ensure a smooth transition when tracking, planning and executing organisational changes of any scale with our change management capability. Ensure deadlines are met and practices remain standardised throughout your entire company.

Asset Management

Emergency Services need asset management in order to have a log of their critical assets. These are often logged manually, but this is slow and open to human error. Assets get lost, damaged or even stolen, so by moving to our asset management tool you can ensure safety. 

Use Halo’s ITSM software to control your CMDB, track your configuration items and visualise dependencies between CIs. Log incidents and problems against CIs and identify systematic failings before they cause major incidents.

Stay in sync with one centralised system

With emergency services having so many processes and departments, one centralised simple system is necessary for the visibility of projects and tasks. Configure HaloITSM’s exact requirements so you can easily assign users to tasks, track your teams’ work, integrate your apps and connect your calendar to sync all your meetings and appointments.  

  • No more switching between mailboxes
  • Record all telephone conversations in one system for increased efficiency
  • Add team members to a project
  • Complete communication history

Empower your teams with a single solution

With our end-user portal, all staff have a single space for information, announcements, questions and services. 

Gain freedom with a fully customisable, white label portal to create an extension of your organisation. Control the information they see and action they can do depending on the user. 

  • Give staff the ability to find answers quickly with the knowledge base, FAQ’s and canned responses on the self-service portal 
  • Allow staff to find all the resources and services they need in one location, such as requesting for specific items and services with the service catalogue
  • Our ITSM software provides an integrated platform and end-to-end visibility, capture entire projects, workflows and assets with ease.
 

Align IT to the business needs

Deliver an exceptional service with a fast, simple and fully configurable system. Fully tailored to suit your business, we grow with you as your needs change.

  • Easily manage incidents and meet SLAs through Halo’s ITSM software and its ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier. 
  • Never violate an SLA again with our SLA Management facility. Create multiple and customisable SLA groups, timings, priorities and descriptions for response and resolution times. Experience automated escalation rules and emails to communicate effectively throughout your organisation.

Minimise disruption and standardise service

Downtime and maintenance is essential in all organisations. However, for emergency services, these are critical to ensure the safety and reliability of services across the board. To minimise this disruption, HaloITSM provides full transparency and visibility to prepare and inform of these outages. 

  • Track, plan, and execute organisational changes of any scale with Halo’s ITSM software and its outstanding problem and change management capability. Ensure deadlines are met and practices remain standardised throughout your entire company. 
  • Inform and warn of any service outages so staff  can prepare. This helps minimise disruption and improve customer satisfaction
  • Have clear visibility of previous outages and downtime to make informed decisions as when to schedule maintenance.

You're in good company

100,000+ people, from 75+ countries, trust HaloITSM to deliver their IT Service Desk:

See our Customer Success Stories

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