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Now that’s some serious power.

Halo x Fabio Wardley

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FAQ List: Migrations, Misc.

Freshdesk Migration

In this guide we will cover: – What is the Freshdesk Migration? – Generating a Freshdesk API Key – Connecting to Freshdesk – Mapping Fields – Migrating Data from Freshdesk – Migrating via the Halo Integrator – Update Previously Imported Tickets What is the Freshdesk Migration? The Freshdesk migration tool can be used to bring […]

CyberCNS (Cyber CNS) Integration

Any issues with the integration will need to be sent to Cyber CNS, the below link is the integration guide created by Cyber CNS. Cyber CNS Documentation

GitHub Integration

In this guide we will cover: – What is the GitHub Integration? – Configuring GitHub What is the GitHub Integration? The GitHub integration is essentially a Webhook set up in GitHub which adds links to commits from the Change Information tab which have the body of the commit equal to the ticket ID. This Integration […]

Google Analytics in the Self-Service Portal

In this guide we will cover: – Setting up Google Analytics Setting up Google Analytics Google Analytics can be connected to your Halo Self Service portal, allowing you to track the traffic and user behaviour on the portal.  To set this up you will first need to obtain the measurement ID of your Google Analytics […]

Shopify Integration

In this guide we will cover: – What is the Shopify Integration? – Enabling the Module – Generating a Shopify Access Token (Legacy) – Connecting Shopify using the Dev Dashboard (v2.234+) – Connecting Shopify in Halo What is the Shopify Integration? The Shopify integration will allow you to import your Shopify Customers as Contacts or […]

Azure Key Vault Integration

In this guide we will cover: – What is the Azure Key Vault Integration? – Create tickets in Halo when keys, secrets, and certificates have new versions, nearing expiry, or have expired – Store Passwords using Azure Key Vault What is the Azure Key Vault Integration? The Azure Key Vault integration allows you to use […]

DataImporter (Data Importer) for Custom Tables via CSV

In this guide we will cover: – Custom Table Configuration – Custom Field Configuration Download link for importer – https://s3.eu-west-2.amazonaws.com/s3.nethelpdesk.com/ftp/dataImporter.zip This executable needs to have a SQL connection for read/write to the Halo database so is only possible when you have direct database access. When it is run it will look at all of your […]

Datto Commerce Integration

In this guide we will cover: – What is the Datto Commerce Integration? – Connecting to Datto Commerce – Customer Imports – Quote Imports – Sales Order Imports – Halo Integrator What is the Datto Commerce Integration? Datto Commerce can be integrated with Halo to import and view Customers, Quotations and Sales Orders from Datto […]