Integrations
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FAQ List: Migrations, Halo Integrations, Miscellaneous

Backend Services: Common Errors, Causes and Resolutions

In this guide we will cover: – Halo Integrator Log Errors – Incoming Log (incoming email) Errors – Outgoing log (outgoing email) Errors – Automation Log Errors – Schedule Occurrence Log Errors Halo Integrator Log Errors These error messages are found under the 'Halo Integrator Log' when selecting a specific log entry. System.Exception: Asset tag […]

Backend Services Monitoring

In this guide we will cover: – What is Backend Services Monitoring?  – Navigating the Backend Services Monitoring area – Common Errors What is Backend Services Monitoring?  Backend services monitoring allows you to monitor services, automations and events that run on the backend of Halo. This includes integration syncs, incoming and outgoing email, notifications, workflow […]

Hopewiser Integration

In this guide we will cover: – What is the Hopewiser Integration? – Enabling the Hopewiser Module – Connecting to Hopewiser – Using the Address Lookup on a User – Using the Address Lookup on a Ticket What is the Hopewiser Integration? The Hopewiser integration can be used to search addresses from Hopewiser on a […]

Zendesk Migration

In this guide we will cover: – What is the Zendesk Migration Tool? – Getting Zendesk Credentials – Connecting to Zendesk – Importing Data What is the Zendesk Migration Tool? The Zendesk migration tool can be used to import data from your Zendesk instance into Halo. It can import organisations (customers), users, articles, and incidents […]

ServiceNow Migration

In this guide we will cover: – What is the ServiceNow Migration Tool? – Getting Details from ServiceNow – Connecting to ServiceNow – Importing Data What is the ServiceNow Migration Tool? The ServiceNow migration tool can be used to bring over data from a ServiceNow instance into Halo. It can migrate companies and locations, users, […]

Freshdesk Migration

In this guide we will cover: – What is the Freshdesk Migration? – Generating a Freshdesk API Key – Connecting to Freshdesk – Mapping Fields – Migrating Data from Freshdesk – Migrating via the Halo Integrator (v2.200.1+) – Update Previously Imported Tickets What is the Freshdesk Migration? The Freshdesk migration tool can be used to […]

CyberCNS (Cyber CNS) Integration

Any issues with the integration will need to be sent to Cyber CNS, the below link is the integration guide created by Cyber CNS. Cyber CNS Documentation

GitHub Integration

In this guide we will cover: – What is the GitHub Integration? – Configuring GitHub What is the GitHub Integration? The GitHub integration is essentially a webhook set up in GitHub which adds links to commits from the Change Information tab which have the body of the commit equal to the ticket ID. Configuring GitHub […]