Incoming Webhook Processing Service
In this guide we will cover: – What is the Incoming Webhook Service? – Available Integrations – Processing Methods – Viewing Webhook Logs – Viewing Individual Webhooks and Managing Attempts What is the Incoming Webhook Service? The incoming webhook service allows behaviour customisation of how Halo processes webhooks from integrations. In addition to the previous […]
Google reCAPTCHA Integration
In this guide we will cover: – What is the Google reCAPTCHA Integration? – Connecting to reCAPTCHA – Adding to Anonymous Ticket Logging – Adding to Feedback Forms Related Guides: Anonymous logging for certain ticket types, can be embedded on website or accessed via a specific URL One-Click Feedback What is the Google reCAPTCHA Integration? […]
Email Start Tag being Auto-Filled with your email address (Keeper Browser Extension)
In this guide we will cover: – How to resolve email Start Tag being Auto-Filled with your email address when using the Keeper browser extension When using the Keeper browser extension your email start tag may be overridden due to it being auto-filled by the browser extension Keeper. This behaviour is produced by the Keeper […]
Acronis Integration
Acronis have provided the following PDF for the configuration of this integration. For any questions, please direct these to Acronis support. Acronis Documentation
Using HaloDBLookupService to run custom integration methods on internally facing APIs
In version 2.184+ there is a new connection option for Custom Integrations to connect to internally facing APIs: This connection method allows you to host a proxy application called "HaloDBLookupService" on your own network which can access your internally facing APIs. The Halo API then connects to this Service using requests signed by a common […]
Backend Services: Common Errors, Causes and Resolutions
In this guide we will cover: – Halo Integrator Log Errors – Incoming Log (incoming email) Errors – Outgoing log (outgoing email) Errors – Automation Log Errors – Schedule Occurrence Log Errors Related Guides: Backend Services Monitoring Log Retention Halo Integrator Log Errors These error messages are found under the 'Halo Integrator Log' when selecting […]
Backend Services Monitoring
In this guide we will cover: – What is Backend Services Monitoring? – Navigating the Backend Services Monitoring area – Backend Service Monitoring for UAT Instances (v2.230.1+) – Common Errors Related Guides: Log Retention What is Backend Services Monitoring? Backend services monitoring allows you to monitor services, automations and events that run on the backend […]
Hopewiser Integration
In this guide we will cover: – What is the Hopewiser Integration? – Enabling the Hopewiser Module – Connecting to Hopewiser – Using the Address Lookup on a User – Using the Address Lookup on a Ticket What is the Hopewiser Integration? The Hopewiser integration can be used to search addresses from Hopewiser on a […]
Zendesk Migration
In this guide we will cover: – What is the Zendesk Migration Tool? – Getting Zendesk Credentials – Connecting to Zendesk – Importing Data What is the Zendesk Migration Tool? The Zendesk migration tool can be used to import data from your Zendesk instance into Halo. It can import organisations (customers), users, articles, and incidents […]
ServiceNow Migration
In this guide we will cover: – What is the ServiceNow Migration Tool? – Getting Details from ServiceNow – Connecting to ServiceNow – Importing Data What is the ServiceNow Migration Tool? The ServiceNow migration tool can be used to bring over data from a ServiceNow instance into Halo. It can migrate companies and locations, users, […]