Backend Services: Common Errors, Causes and Resolutions

In this guide we will cover: – Halo Integrator Log Errors – Incoming Log (incoming email) Errors – Outgoing log (outgoing email) Errors – Automation Log Errors – Schedule Occurrence Log Errors Halo Integrator Log Errors These error messages are found under the 'Halo Integrator Log' when selecting a specific log entry. System.Exception: Asset tag […]

Backend Services Monitoring

In this guide we will cover: – What is Backend Services Monitoring?  – Navigating the Backend Services Monitoring area – Common Errors What is Backend Services Monitoring?  Backend services monitoring in Halo allows you to monitor services, automations and events that run on the backend of Halo. This includes integration syncs, incoming and outgoing email, […]

Hopewiser Integration

In this guide we will cover: – Enabling the Hopewiser Module – Connecting to Hopewiser – Using the Address Lookup on a User – Using the Address Lookup on a Ticket The Hopewiser integration can be used to search addresses from Hopewiser on a user in Halo or on an address ticket field, helping to […]

Zendesk Migration

In this guide we will cover: – Getting Zendesk Credentials – Connecting to Zendesk – Importing Data The Zendesk migration tool can be used to import data from your Zendesk instance into Halo. It can import organisations (customers), users, articles, and incidents by connecting via an API token from Zendesk. Getting Zendesk Credentials Logging into […]

ServiceNow Migration

In this guide we will cover: – Getting Details from ServiceNow – Connecting to ServiceNow – Importing Data The ServiceNow migration tool can be used to bring over data from a ServiceNow instance into Halo. It can migrate companies and locations, users, articles, incidents, problems, change requests and service requests. Note: To import, the user […]

Freshdesk Migration

In this guide we will cover: – Generating a Freshdesk API Key – Connecting to Freshdesk – Mapping Fields – Migrating Data from Freshdesk The Freshdesk migration tool can be used to bring over data from your Freshdesk instance into Halo. Tickets, articles, companies and canned texts can be imported with this method via the […]

ChatGPT Integration

The native integration with ChatGPT can be used to write responses on tickets or improve on response agent's have written themselves.  It can also be integrated into your live chat to respond to a customer, taking the customer's given context into account.  Additionally, ChatGPT's use can be extended into further use using the 'custom integration' […]

Strety Integration

Strety Documentation for Microsoft To-Do.

CyberCNS (Cyber CNS) Integration

Any issues with the integration will need to be sent to Cyber CNS, the below link is the integration guide created by Cyber CNS. Cyber CNS Documentation

GitHub Integration Guide

In this guide we will cover: – Configuring GitHub Configuring GitHub The GitHub integration is essentially a webhook set up in GitHub which adds links to commits from the Change Information tab which have the body of the commit equal to the ticket ID.   What that means, is whenever the integration runs, it performs […]