Prometheus Integration

In this guide we will cover: – What is the Prometheus Integration? – Connecting to Prometheus – Configuring Asset Imports – Automatically import/update Assets on a schedule – Alerting – Have assets create instantly in Halo when created in Prometheus What is the Prometheus Integration? The Prometheus integration can be used to import targets from […]

SaaSAlerts Integration

In this guide we will cover: – What is the SaaS Alerts Integration? – Link to SaaS Documentation – Solution Overview – Integration Benefits What is the SaaS Alerts Integration? The SaaS Alerts and Halo integration allows you to more easily create, organize and manage medium and critical alerts from SaaS Alerts. Link to SaaS […]

Backend Services: Common Errors, Causes and Resolutions

In this guide we will cover: – Halo Integrator Log Errors – Incoming Log (incoming email) Errors – Outgoing log (outgoing email) Errors – Automation Log Errors – Schedule Occurrence Log Errors Related Guides: Backend Services Monitoring Log Retention Halo Integrator Log Errors These error messages are found under the 'Halo Integrator Log' when selecting […]

Backend Services Monitoring

In this guide we will cover: – What is Backend Services Monitoring?  – Navigating the Backend Services Monitoring area – Backend Service Monitoring for UAT Instances – Common Errors Related Guides: Log Retention What is Backend Services Monitoring?  Backend services monitoring allows you to monitor services, automations and events that run on the backend of […]

Forethought AI Solve Integration

In this guide we will cover: – What is the Forethought Integration? – How to connect the Forethought integration -Customising the widget -Embedding the widget to your portal -Setting which widget is used in each portal – Choose Which Pages of the Portal the Widget Appears On -Using Forethought widgets with Chat profiles What is […]

CrewHu Integration

This integration has been created by CrewHu, Halo has provided a link here: CrewHu – Halo Integration

Hopewiser Integration

In this guide we will cover: – What is the Hopewiser Integration? – Enabling the Hopewiser Module – Connecting to Hopewiser – Using the Address Lookup on a User – Using the Address Lookup on a Ticket What is the Hopewiser Integration? The Hopewiser integration can be used to search addresses from Hopewiser on a […]

New Relic Integration

In this guide we will cover: – What is the New Relic Integration? – How to connect to the New Relic Integration – Choosing an Integration version – Legacy- Halo Integrator method – Current – Webhooks – Viewing Alerts What is the New Relic Integration? The New Relic integration allows you to manage incidents from […]

Zendesk Migration

In this guide we will cover: – What is the Zendesk Migration Tool? – Getting Zendesk Credentials – Connecting to Zendesk – Importing Data What is the Zendesk Migration Tool? The Zendesk migration tool can be used to import data from your Zendesk instance into Halo. It can import organisations (customers), users, articles, and incidents […]

ServiceNow Migration

In this guide we will cover: – What is the ServiceNow Migration Tool? – Getting Details from ServiceNow – Connecting to ServiceNow – Importing Data What is the ServiceNow Migration Tool? The ServiceNow migration tool can be used to bring over data from a ServiceNow instance into Halo. It can migrate companies and locations, users, […]