Nagios XI Integration

In this guide we will cover: – What is the Nagios XI Integration? – Connecting to Nagios XI – Receiving Alerts What is the Nagios XI Integration? Nagios XI can be integrated with Halo to create tickets for alerts sent from Nagios XI, matching these to assets to provide easy to digest information on the […]

Incoming Webhook Processing Service

In this guide we will cover: – What is the Incoming Webhook Service? – Available Integrations – Processing Methods – Viewing Webhook Logs – Viewing Individual Webhooks and Managing Attempts What is the Incoming Webhook Service? The incoming webhook service allows behaviour customisation of how Halo processes webhooks from integrations. In addition to the previous […]

Refreshing an Azure Token

In this guide we will cover: – What is an Azure Token? – When does a Token Need Refreshing? – Refreshing the Token What is an Azure Token? An Azure token is the method Microsoft use to allow access from external sources (in this case, Halo) temporarily. However, this token will eventually expire and need […]

Cloudflare Integration

In this guide we will cover: – What is the Cloudflare Integration? – Setting up the Integration – Customise the ticket that is logged What is the Cloudflare Integration? The integration between Halo and Cloudflare allows you to have notifications in Cloudflare log tickets in Halo. Allowing you to manage your Cloudflare notifications from Halo.  […]

Halo MCP Server Connection

In this guide we will cover: – What is the OpenAI MCP Server Connection? – Enabling the Halo MCP Server – Example Usage – Adding Functions – Tool Collections – External MCP Server connections (v2.236+)  Related Guides: MCP Endpoint: Use the Chatbot to Query and Update Data in your Instance What is the OpenAI MCP […]

Raynet Integration

In this guide we will cover: – What is the Raynet Integration? – Determine Asset Site – Asset Imports – Import Assets automatically on a schedule What is the Raynet Integration? The Raynet integration with Halo can be used to import sites and assets from Raynet into Halo. Assets and sites can be set to […]

Keeper Integration

In this guide we will cover: – What is the Keeper Integration? – Connecting to Keeper – Runbook Creation – Ticket Creation What is the Keeper Integration? The Keeper integration allows tickets to be created from Keeper alerts via a Halo runbook. The alerts are set up on your Keeper account, so can be set […]

Barracuda RMM

In this guide we will cover: – What is the Barracuda Integration? – Connecting to Barracuda RMM – Import Customers/Sites – Import Assets – Automatically import Assets/sites on a schedule – Sync Alerts What is the Barracuda RMM Integration? This integration allows you to import customers/sites and assets from Barracuda RMM into Halo. Allowing you […]

Chat Web Searching with Virtual Agents

In this guide we will cover: – Creating a Custom Virtual Agent – Configuring a Chat Profile – Configuring the Runbook – Using the Chat Related Guides: Chat Bot and Chat Profiles Virtual Agents in the Chat Bot Virtual agents can be integrated with the chat functionality to allow AI-responses to agent or user questions. […]

Google reCAPTCHA Integration

In this guide we will cover: – What is the Google reCAPTCHA Integration? – Connecting to reCAPTCHA  – Adding to Anonymous Ticket Logging – Adding to Feedback Forms Related Guides: Anonymous logging for certain ticket types, can be embedded on website or accessed via a specific URL  One-Click Feedback What is the Google reCAPTCHA Integration? […]