Chat Web Searching with Virtual Agents
In this guide we will cover: – Creating a Custom Virtual Agent – Configuring a Chat Profile – Configuring the Runbook – Using the Chat Related Guides: Chat Bot and Chat Profiles Virtual Agents in the Chat Bot Virtual agents can be integrated with the chat functionality to allow AI-responses to agent or user questions. […]
Google reCAPTCHA Integration
In this guide we will cover: – What is the Google reCAPTCHA Integration? – Connecting to reCAPTCHA – Adding to Anonymous Ticket Logging – Adding to Feedback Forms Related Guides: Anonymous logging for certain ticket types, can be embedded on website or accessed via a specific URL One-Click Feedback What is the Google reCAPTCHA Integration? […]
Email Start Tag being Auto-Filled with your email address (Keeper Browser Extension)
In this guide we will cover: – How to resolve email Start Tag being Auto-Filled with your email address when using the Keeper browser extension When using the Keeper browser extension your email start tag may be overridden due to it being auto-filled by the browser extension Keeper. This behaviour is produced by the Keeper […]
Acronis Integration
Acronis have provided the following PDF for the configuration of this integration. For any questions, please direct these to Acronis support. Acronis Documentation
AuthRocket Integration
In this guide we will cover: – What is the AuthRocket Integration?– Enabling the AuthRocket Module – Connecting to AuthRocket – Using the Runbook What is the AuthRocket Integration? The AuthRocket integration can be used to import users from AuthRocket into Halo using a scheduled runbook. Enabling the AuthRocket Module In Configuration > Integrations > […]
SyncroMSP Integration
In this Guide we will cover: – What is the SyncroMSP Integration? – Connecting the Integration – Importing Customers from SyncroMSP – Importing Assets from SyncroMSP – Automatically sync changes made to customers/assets – Alerting What is the SyncroMSP Integration? The SyncroMSP integration allows you to import customer and asset data from SyncroMSP into Halo. […]
Using HaloDBLookupService to run custom integration methods on internally facing APIs
In version 2.184+ there is a new connection option for Custom Integrations to connect to internally facing APIs: This connection method allows you to host a proxy application called "HaloDBLookupService" on your own network which can access your internally facing APIs. The Halo API then connects to this Service using requests signed by a common […]
ISL Online Integration
In this guide we will cover: – What is the ISL Online Integration? – Enabling the Module – Connecting to ISL Online – Attended Access Matching – Opening an Asset in ISL Online Admin Guides: General Settings (Remote Support) What is the ISL Online Integration? The ISL Online integration allows remote access to devices when […]
Snipe-IT Integration
In this guide we will cover: – What is the Snipe-IT Integration?– Enabling the Snipe-IT Module – Connecting to Snipe-IT – Customer Import – Asset Import – Enabling Syncing What is the Snipe-IT Integration? Snipe-IT can be integrated with Halo to import and manage assets. Enabling the Snipe-IT Module In Configuration > Integrations > Asset […]
Example of how to implement Request Signing for Integration Runbook Authentication
This article gives example code for how to implement http request signing for the "Validate Signature using Secret Key" authentication method in Integration Runbooks. This involves your application and Halo sharing a "Secret Key". Your application will sign all requests that are sent to the runbook start URL using this secret key. Halo will verify […]