The HaloITSM integration with HaloCRM offers status mapping between both instances, as well as the option to hide updates from the connected instance. For example, technical responses from your team using HaloITSM can be simplified before being sent to the customer affected.

This integration offers an effortless set-up process by simply requiring a link to your HaloITSM instance. Changing between the two instance is easy; just head to the top-right hand corner, and switch!