Okta Integration

In this guide we will cover: – Creating an Token in Okta – Creating an Application in Okta – Connecting Okta in Halo – Mappings and Configuration – Configuring Okta SSO The Okta integration can be used to map Okta groups to Halo users/agents and their relevant roles, as well as allow them to log […]

Microsoft Teams Call pop setup

Microsoft Teams can display a pop-up window during a PSTN inbound call To activate it, in Teams Admin Center under the menu Voice > Calling Policies.  This will allow you to display useful information to your users who receive calls from your customers.  The URL to use can be found in the Halo Configuation > Call Management > General Settings and is similar […]

ServiceNow Webhooks

In this guide we will cover: – How to set up Webhooks used with the ServiceNow integration Before configuring webhooks for ServiceNow, you will need to connect your customers/suppliers ServiceNow instance to Halo. See our guide on how to do this here: ServiceNow Integration. How to set up Webhooks used with the ServiceNow integration With […]

Microsoft Entra ID Integration (Formerly: Azure Active Directory)

In this guide we will cover: – Configuring the Connection between Entra and Halo – Configuring the Integration within Halo – Imports – License Management  What is the Entra integration used for? The Entra integration enables identity management within Halo by importing agent and user identities from Microsoft Entra; offering a streamlined identity management within […]