Reviewing Articles
In this guide we will cover: – Enabling Article Reviews – Reviewing an Article – Filtering for Articles That Need Review – Notifications for Articles That Need Review – Automated Tickets for Articles That Need Review Article reviews can be used to set a review date for articles, allowing you to edit them on a […]
FAQ Lists in the Knowledge Base
In this guide we will cover: – What are FAQ lists? – Creating New Articles – Configuring FAQ Lists – FAQ Groups – Restrict suggested FAQ lists per ticket type – FAQ Lists on the Portal – Sending Article Links Admin Guides: Knowledge Base Related Guides: An Introduction to the Knowledge Base What are FAQ […]
Article Drafts and Versions
In this guide we will cover: – What are Article Drafts? – Enabling Article Drafts – Approving Article Changes – Publishing Articles Using Unique Links – Article Versions – Drafts in Ticket Templates – Comparing Edited Drafts – Preview Drafts before Publishing – Preventing Multiple Article Drafts Admin Guides: Knowledge Base What are Article Drafts? […]
News Articles
In this guide we will cover: – Enabling and configuring News articles – News Article Drafts – Showing Recently Created Articles on the Self Service Portal – Publishing Articles Using Unique Links Enabling and configuring News articles Within the knowledge base area of Halo you can create news articles. News articles can be limited by […]
An Introduction to the Knowledge Base
In this guide we will cover: – What is the Knowledge Base? – Viewing, Editing and Adding Articles – Configuring Article Suggestions – Adding Videos to Articles – Cloning Articles – Reporting on Articles – KBs on a Ticket Type – KBs on the Self-Service Portal Admin Guides: Knowledge Base Ticket Types Related Guides: FAQ […]