Time Management

Configuration > Tickets > Time Management Configuration > Time Management Configuration > Sales > Time Management Related Guides: Time Tracking Timesheet Approvals How to Configure Timesheets General Settings Field Type Description Track Non Billable Time Checkbox When checked, time that is logged against a ticket that is not billable will be kept track of and […]

Workflows

Configuration > Tickets > Workflows Configuration > Sales > Workflows Related Guides: Workflows Operational Level Agreements Flow Chart Tab – Diagram This screen will display the "Flow Chart" for this workflow. This will detail everything from the start through to the end step(s), and will provide a visual aid to describe how certain processes will […]

Ticket Types

Configuration > Tickets > Ticket Types Related Guides: Altering Ticket Types Table View Field Type Description Sequence Header This is the sequence value of the Ticket Type, and will dictate where it appears in lists. Higher sequences will appear lower on the list. If two or more Lists share the same Sequence value, they will […]