ISL Online Integration
In this guide we will cover: – What is the ISL Online Integration? – Enabling the Module – Connecting to ISL Online – Attended Access Matching – Opening an Asset in ISL Online Admin Guides: General Settings (Remote Support) What is the ISL Online Integration? Available of of v2.188.1+, the ISL Online integration allows remote […]
TeamViewer Integration
In this guide we will cover: – What is the TeamViewer Integration? – Creating the TeamViewer Fields – Configuring a Site – Configuring an Asset – Use on a Ticket What is the TeamViewer Integration? The TeamViewer integration can be used to link to remote in with codes assigned to Halo sites and assets. Upon […]
GoTo Resolve Integration
In this guide we will cover: – What is the GoTo Resolve Integration? – Sending Invites with GoTo Resolve – Ticket Updates/Closure What is the GoTo Resolve Integration? The GoTo Resolve integration allows you to create support sessions in GoTo Resolve and send invites to your users. To use this integration, each agent needs to […]
Splashtop Integration
In this guide we will cover: – What is the Splashtop Integration? – Configuring the Module – Setting up Unattended Access – Setting up Attended Access What is the Splashtop Integration? The Splashtop integration with Halo is used for attended and unattended support from a remote location. Note: You have to be using Splashtop Business. […]
ConnectWise Control Integration
In this guide we will cover: – What is the ConnectWise Control Integration? – Connecting ConnectWise Control – Generating Client/Site Mappings – Asset Type Mappings and Asset Field Matching – Remote Support (v2.198.1+) – Syncing with the Halo Integrator – Common Issues What is the ConnectWise Control Integration? ConnectWise Control is a remote support tool […]
N-Able Take Control Integration
In this guide we will cover: – What is the N-Able Take Control Integration? – N-Able RMM – Take Control Viewer – Configuring the Module – Using the Integration What is the N-Able Take Control Integration? N-Able Take Control can be integrated with Halo to allow remote support from an asset within Halo. N-Able RMM […]
LogMeIn Rescue Integration
In this guide we will cover: – What is the LogMeIn Rescue Integration? – Configuring the Integration – Channels – Sending Invites – Linking Sessions – Webhooks to send remote session data back into Halo What is the LogMeIn Rescue Integration? The LogMeIn Rescue integration can be used to remotely access devices. Users can request […]
GoToAssist Remote Integration
In this guide we will cover: – What is the GoToAssist Integration? – Integration Setup – Using the Integration What is the GoToAssist Integration? The GoToAssist integration allows you to start a remote support session from a Ticket within Halo and then pull back information from the session to the ticket as an Action. The […]
AnyDesk Integration
In this guide we will cover: – What is the AnyDesk Integration? – Installation – Configuring the AnyDesk Module – Adding the AnyDesk Button – Launching a Session What is the AnyDesk Integration? AnyDesk can be integrated with Halo to launch remote sessions from an asset's page. Installation In order for the AnyDesk integration to […]
Beyond Trust Integration
In this guide we will cover: – What is the Beyond Trust Integration? – Enabling the Module – Remote Support Configuration – Connecting to Beyond Trust – Teams and Agents – Remote Session Data/Webhooks – Sending Invites – Linking Sessions – Custom Button to Open the Device Automatically What is the Beyond Trust Integration? Beyond […]