Multi-Tenancy
In this guide we will cover: – What is Multi-Tenancy in Halo? And what are the benefits? – How to create a new organisation – Using organisation overrides – Setting agent restrictions at organisation level – Improve performance in your instance What is Multi-Tenancy in Halo and what are the benefits? Multi-Tenancy in Halo allows […]
Concurrent Licensing and Agent App Session Improvements
In this guide we will cover: – Force logout button – Agent idle timeout Option – Improved Licence usage information – Concurrent licence usage limits per Team and Department – Concurrent agent online count logging Force logout button An option has been added to the agent profile screen that allows administrators to kick another agent […]
Access Control – An Overview
In this guide we will cover: – An overview of access control Non-administrator agents can be given access to specific entities in the configuration area, through the use of access control. These include: Ticket Types Ticket Actions Field Groups Scheduled Tickets Macros Ticket Rules Workflows Custom Objects Approval Processes Approval Process Rules Canned […]
Agent and User Impersonation
In this guide we will cover: – How to impersonate agents and users – Multi-Tenancy Portal Section when impersonating Users How to impersonate agents and users Agent and user impersonation can be enabled in advanced settings: Fig 1. Allow user/agent impersonation This will add a button to the agent and user details screens to allow […]