Providing your On-Prem Halo DB for Debugging
This guide details how you can provide a backup of your On-Prem Halo database (DB) to the Halo development team for debugging purposes. Please only do this if requested by our development team. To begin, you will need to follow the steps outlined in this guide: https://support.haloservicedesk.com/kb?id=1706 and then provide us with the public key […]
On-Prem – Pre-requisites
Prerequisites To use Halo in the most performant manner, we recommend deploying two separate servers. These should be scaled up accordingly based on agent needs. These servers will be utilised for IIS Halo Application Hosting and SQL Server Database Hosting. Each server should have at least the below minimum specifications: Platform: 32-bit (x86) or 64-bit […]
Checking your DB Size
This guide details how you can check your On-Premise Halo database size. Please run the below query directly on your Halo database: SELECT s.name AS SchemaName, t.name AS TableName, SUM(p.rows) AS RowCounts, — Total space in MB and GB CAST(SUM(a.total_pages) * 8.0 / 1024 AS DECIMAL(10,2)) AS TotalSpaceMB, CAST(SUM(a.total_pages) * 8.0 / (1024 * 1024) […]
On-Prem Instance to Instance Refresh
The guide will detail how you can refresh your Halo On-Prem instance with that of another On-Prem instance, such as a production instance to a UAT / Dev instance. Throughout this guide I will reference the two instances as below: Source: The instance you are copying from Destination: The instance you are copying to Information […]
Restoring a DB Backup
This guide will show you how to restore a database backup. This guide only applies if you are running Halo yourself, On-Prem. Warning You must ensure that the database backup is using a database version the same as or older than your Halo app version. You can find the database version using the below command: […]
Halo Application Licensing
A short guide on the endpoints, protocols and ports required to successfully allow licencing calls for the Halo Web Application [HaloPSA, HaloITSM, HaloCRM etc.] Halo Licensing Endpoints The licencing service is located at the addresses: support.nethelpdesk.com licensing.haloitsm.com These addresses have the IP Set 75.2.9.128/32 3.33.165.105/32 Protocols The only protocol accepted and required by the licensing […]
Updating On-Prem instance URL
To update your web app URL, make sure you have the HTTPS certificate for the URL you wish to move to installed on your web server and available in IIS. Configure a DNS record configured on your domain to direct traffic going to your new URL, to your web server. Configure a HTTPS binding on […]
Setting up the “Instances” area for On-Prem Halo Instances
The Instances area in Halo allows you to see config changes to each of your Halo instances and push config changes from UAT to Production. This is available automatically in Hosted Halo, but for On-Prem Halo this works a little different and requires some manual set up. To use this feature with On-Prem Halo, each […]
Halo DB Integrator
A guide explaining how to configure and use the Halo DB Integrator for an On-Prem Halo instance. In this guide we will cover: – What is the Halo DB Integrator and do I need it? – How is the DB Halo Integrator different to the Halo Integrator? – Downloading the DB Halo Integrator – Configuring […]
On-Prem Upgrade
Information on upgrading Halo for On-Prem Instances Versions If you wish to upgrade halo, then you have potentially 3 options for versions to upgrade to, being our current Stable, Beta, or possibly our Release Candidate at the time. The downloads can be found on the Halo Self Service Portal: https://support.haloservicedesk.com/ The latest features will be […]