On Premise Migration

This guide will show you how to migrate your on-premise instance of Halo to a new Server.  This only applies if you are running Halo yourself, on-premise. Prerequisites: You must ensure the new server you are migrating to meets the requirements set in this guide Importantly you will not need to extract the nhdweb files […]

DB integrator error: Decryption check failed – please install the API certificate on this server, or ensure that the Halo DB Integrator is running on the application server

This happens when the Integrator tries to decrypt a password from the connected database and fails. For the purpose of testing, it tries to decrypting the most recent password entered into Halo. Some reasons this might fail: They are using X.509 encrypted passwords and the server that the DB integrator is being run from does […]

Windows Authentication

Using Windows NT Integrated Authentication There are two options we can use for our connection string between the Halo WebApp and the Halo Database. We recommend using SQL Authentication in the initial deployment session and for when the instance is live since this is much easier to setup and is more efficient. However, you may […]

On Premise Upgrade – Troubleshooting

This section covers useful troubleshooting options for an on premise upgrade. If you notice any irregularities in the new version, or the version numbers don't match or haven't changed: Then the first thing to do is reload and clear the cache by pressing Ctrl-F5. Unlike other browser options that clear the cache, pressing Ctrl-F5 also […]

DB Integrator – Troubleshooting

This section covers useful troubleshooting options for the DB Integrator Have you ensured the credentials entered are correct and have been saved? This involves a few call outs: Are the credentials populated within the DB integrator correct? Have you saved the DB Integrator, closed it, then reopened again? If so are the credentials still populated? […]

On-Premise Deployment – Troubleshooting

This section covers useful troubleshooting options for an on premise deployment Halo API and Auth Logs: The first step in determining whether the issue is Halo-related is to check the WebApp folder. You may be able to gather more information by reviewing the Halo WebApp application logs. These logs are generated as .txt files in […]

On prem SQL performance tuning

On prem customers sometimes complain about SQL performance. Oftentimes (but not always) this is related to resources and tuning of the SQL server. There is going to be some minimum specification they are going to need to achieve reasonable performance for their given use case (this usually correlates with number of techs using the system […]

Halo DB Integrator

A guide explaining how to configure and use the Halo DB Integrator for an on-premise Halo instance. IMPORTANT NOTE If you are an On-Premise client and are upgrading to the DB integrator, you must keep the NHserver running on a schedule for 30 days. this is required as the NHserver migrates data when it detects […]