GoIntegrator Integration

In this guide we will cover: – What is the GoIntegrator Integration? – Enabling Call Management – Connecting GoIntegrator What is the GoIntegrator Integration? GoIntegrator can be integrated with Halo to display the call screen when a call is received from GoIntegrator. Enabling Call Management First, we want to ensure that your Call Management module […]

N-Able Passportal Integration

In this guide we will cover: – What is the N-Able Passportal Integration? – Creating an API Key in N-Able – Connecting to N-Able – Client/Location Import – Contact Import – Asset Import – Halo Integrator What is the N-Able Passportal Integration? N-Able Passportal can be integrated with Halo to import and update clients/locations, contacts […]

ScreenConnect Integration (Formerly ConnectWise Control)

In this guide we will cover: – What is the ScreenConnect Integration? – Connecting ScreenConnect  – Generating Client/Site Mappings – Asset Type Mappings and Asset Field Matching – Remote Support – Syncing with the Halo Integrator – Common Issues What is the ScreenConnect Integration? ScreenConnect is a remote support tool used to connect onto the […]

Jira Enhancements

This article outlines the improvements made to the Jira integration. 1. Changed the way data is sent and retrieved from the Jira API. 2. You can now link multiple Jira issues to a ticket in Halo. The Jira details are no longer displayed on the ticket details pane. Instead, a tab now shows with all linked issues. […]

Addigy Integration

In this guide we will cover: – What is the Addigy Integration? – Connecting Halo to Addigy – Import Assets Automatically on a schedule – Alerting Important: From the 30th June you must use the Addigy V2 API for this Integration. If you are not currently on this version, please switch over to the Addigy […]

Azure Key Vault Integration

In this guide we will cover: – What is the Azure Key Vault Integration? – Create tickets in Halo when keys, secrets, and certificates have new versions, nearing expiry, or have expired – Store Passwords using Azure Key Vault What is the Azure Key Vault Integration? The Azure Key Vault integration allows you to use […]

N-Able Take Control Integration

In this guide we will cover: – What is the N-Able Take Control Integration?  – N-Able RMM – Take Control Viewer – Configuring the Module – Using the Integration What is the N-Able Take Control Integration?  N-Able Take Control can be integrated with Halo to allow remote support from an asset within Halo. N-Able RMM […]

Bvoip Integration

In this guide we will cover: – What is the Bvoip Integration? – Enabling Call Management – Connecting to Bvoip What is the Bvoip Integration? Bvoip can be integrated with Halo to display the call screen when a call is received from Bvoip. Enabling Call Management First, we want to ensure that your Call Management […]

Using the Halo API

In this guide we will cover: – Navigating to the API Configuration – Creating an Application – Examples Navigating to the API Configuration Go to Configuration > Integrations > Halo API. Here you will see the Resource Server URL, Authorisation Server URL, and your Tenant name (if applicable). Fig 1. API configuration. Creating an Application […]

HaloITSM Integration

When set-up, this integration allows you to send tickets to the other instance and manage the updates from it. To start, open the 'Administration Console' on your HaloCRM instance, then head to 'Workspace' > 'Integrations'. Find, the HaloITSM integration and ensure it is enabled.  On your HaloITSM instance, head to 'Configuration' > 'Integrations' > 'HaloCRM'. […]