LogicMonitor Integration

In this guide we will cover: – What is the LogicMonitor Integration? – Connecting to LogicMonitor – Asset Import – Alert Processing – Halo Integrator What is the LogicMonitor Integration? LogicMonitor can be integrated with Halo to import and manage assets, as well as create alert tickets matched to the asset. Connecting to LogicMonitor Create […]

StreamOne Ion Integration

In this guide we will cover: – What is the StreamOne Ion Integration? – OAuth Credentials – Configuring the Integration – Customers – Subscriptions Related Guides: Licences/Subscriptions Overview What is the StreamOne Ion Integration? The StreamOne Ion integration can be used to import your customers and subscriptions as well as update customers licenses on a […]

PagerDuty Integration

In this guide we will cover: – What is the PagerDuty Integration? – How to set up the PagerDuty integration  What is the PagerDuty Integration? PagerDuty can be integrated with your Halo instance to have incidents sync between PagerDuty and Halo. This integration syncs two-way so updates in Halo will sync over to PagerDuty and […]

XSOAR Integration

In this guide we will cover: – What is the XSOAR Integration? – Connecting XSOAR to Halo – User Matching What is the XSOAR Integration? XSOAR can be integrated with Halo to allow for the creation of tickets in Halo from incidents in XSOAR. Connecting XSOAR to Halo The integration between Halo and XSOAR is […]

GoTo Resolve Integration

In this guide we will cover: – What is the GoTo Resolve Integration? – Sending Invites with GoTo Resolve – Ticket Updates/Closure What is the GoTo Resolve Integration? The GoTo Resolve integration allows you to create support sessions in GoTo Resolve and send invites to your users.  To use this integration, each agent needs to […]

Custom Table Import via Email and CSV – Scheduled Imports

In this guide we will cover: – What are Custom Table Imports via Email and CSV? – Prerequisites – Setting up Custom Table Imports – Troubleshooting What are Custom Table Imports via Email and CSV? This guide explains how to set up automatic custom table imports in Halo using email rules and CSV files. The […]

Shopify Integration

In this guide we will cover: – What is the Shopify Integration? – Generating a Shopify Access Token – Connecting Shopify in Halo What is the Shopify Integration? The Shopify integration will allow you to import your Shopify Customers as Contacts or Customers in Halo. You can also import their Orders for contextual information on […]

Pushing the Teams Embedded Self Service Portal to Customers Microsoft Teams Tenants

Prerequisites for this include setting up the following guides:  Microsoft Teams Integration Embedding your Halo Self-Service Portal into Microsoft Teams This use case of the Microsoft Teams embedded portal, was created by homotechsual: https://github.com/homotechsual/Blog-Scripts/blob/main/Microsoft%20365/Teams/WebTabForPartners.ps1 Alternate link

ScalePad Integration

ScalePad Documentation.

Performing Ticket Approvals via API

1. Get Ticket Information First, retrieve the ticket details by making a GET request to: /api/tickets/{ticket_id} The response will contain an approvers array. Each approver entry contains: name – The approver's display name emailaddress – The approver's email user_id – The approver's user ID seq – Required for approval submission actionnumber – Required for approval […]