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Halo x Fabio Wardley in Las Vegas

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Now that’s some serious power.

Halo x Fabio Wardley

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FAQ List: Integrations

PagerDuty Integration

In this guide we will cover: – What is the PagerDuty Integration? – How to set up the PagerDuty integration  What is the PagerDuty Integration? PagerDuty can be integrated with your Halo instance to have incidents sync between PagerDuty and Halo. This integration syncs two-way so updates in Halo will sync over to PagerDuty and […]

XSOAR Integration

In this guide we will cover: – What is the XSOAR Integration? – Connecting XSOAR to Halo – User Matching What is the XSOAR Integration? XSOAR can be integrated with Halo to allow for the creation of tickets in Halo from incidents in XSOAR. Connecting XSOAR to Halo The integration between Halo and XSOAR is […]

GoTo Resolve Integration

In this guide we will cover: – What is the GoTo Resolve Integration? – Sending Invites with GoTo Resolve – Ticket Updates/Closure What is the GoTo Resolve Integration? The GoTo Resolve integration allows you to create support sessions in GoTo Resolve and send invites to your users.  To use this integration, each agent needs to […]

Shopify Integration

In this guide we will cover: – What is the Shopify Integration? – Enabling the Module – Generating a Shopify Access Token (Legacy) – Connecting Shopify using the Dev Dashboard (v2.234+) – Connecting Shopify in Halo What is the Shopify Integration? The Shopify integration will allow you to import your Shopify Customers as Contacts or […]

Pushing the Teams Embedded Self Service Portal to Customers Microsoft Teams Tenants

Prerequisites for this include setting up the following guides:  Microsoft Teams Integration Embedding your Halo Self-Service Portal into Microsoft Teams This use case of the Microsoft Teams embedded portal, was created by homotechsual: https://github.com/homotechsual/Blog-Scripts/blob/main/Microsoft%20365/Teams/WebTabForPartners.ps1 Alternate link

Performing Ticket Approvals via API

1. Get Ticket Information First, retrieve the ticket details by making a GET request to: /api/tickets/{ticket_id} The response will contain an approvers array. Each approver entry contains: name – The approver's display name emailaddress – The approver's email user_id – The approver's user ID seq – Required for approval submission actionnumber – Required for approval […]

ServiceNow Integration

In this guide we will cover: – What is the ServiceNow Integration? – Connecting to ServiceNow – Creating tickets in ServiceNow – Updating Records in ServiceNow through Halo – Syncing back to Halo What is the ServiceNow Integration? The ServiceNow integration allows you to connect a ServiceNow account to each of your Customers and Suppliers. […]

TD Synnex/StreamOne Stellr Integration

In this guide we will cover: – What is the TD Synnex/StreamOne Stellr Integration? – Connecting to StreamOne Stellr – Customers – Subscriptions – Importing Quote Lines  Related Guides: Licences/Subscriptions Overview What is the TD Synnex/StreamOne Stellr Integration? The StreamOne Stellr integration can be used to import your customers and subscriptions from StreamOne Stellr into […]