Heimdal Integration

The security software provider Heimdal has created an integration with Halo. This allows you to sync alerts to Halo creating a ticket, which there is a guide for here: Heimdal Documentation.

Virima Integration

In this guide we will cover: – What is the Virima Integration? – Connecting to Virima – Site Mappings – User Mappings – Asset Imports – Miscellaneous Settings – Syncing  – How to import Assets from Virima What is the Virima Integration? The Virima integration can be used to import assets from Virima into Halo. […]

Tenable Integration

In this guide we will cover: – What is the Tenable Integration? – Connecting to Tenable – Site Mappings – Asset Mappings – Miscellaneous Settings – Importing What is the Tenable Integration? The Tenable integration allows one way syncing of assets between Tenable and Halo. You can import assets from Tenable into Halo and have […]

Boost Ticket Processing using AI

In this guide we will cover: – Use AI to Generate automatic user responses – Sending auto-generated responses automatically – Improve Agent responses with AI – Previewing responses -Thank you detection Related Guides: AI Acknowledgement Emails AI can be used to enhance the responses written by agents to improve spelling, vocabulary, tone, etc. and even generate […]

Google Analytics in the Self-Service Portal

In this guide we will cover: – Setting up Google Analytics Setting up Google Analytics Google Analytics can be connected to your Halo Self Service portal, allowing you to track the traffic and user behaviour on the portal.  To set this up you will first need to obtain the measurement ID of your Google Analytics […]

Webhook To Trigger a Runbook

In this guide we will cover: – How to setup a webhook to trigger a runbook Within the Runbooks module of Halo you can generate a link to the runbook from which you can send payloads to. To begin configuring this, create a new runbook by navigating to Configuration > Integrations > Custom Integrations and […]

Runbook: Update the Estimated Time Based on the Category Chosen

Credits to – Connor Fagan (Video) and Robbie Emerson (Author of the Guide) from Renada. This Below video goes over the use case of this runbook and a high level overview of the set up.         The purpose of this runbook is to update the estimated time field of a ticket, based off of the category […]

ManageEngine Endpoint Central Integration

In this guide we will cover: – What is the Endpoint Central Integration? – Connecting to Endpoint Central – Site Mappings – Asset Mappings – Miscellaneous Settings – Importing – Syncing  What is the Endpoint Central Integration? The Endpoint Central integration is used for importing assets from Endpoint Central into Halo. If the Halo integrator […]

SAML 2.0

In this guide we will cover: – Key Terms – Understanding the Login Flow – Exchanging Metadata – Configuring the IdP – Debugging a SAML Issue This guide aims to help understand Halo's SAML 2.0 integration. This document focuses mainly on versions past 2.104.1 as many new features were added in this version. Some references […]

AWS Integration

In this guide we will cover: – What is the AWS Integration? – How to import instances from AWS to Halo What is the AWS Integration? The AWS integration is used to import instances from Amazon Web Services into Halo. Allowing you to manage your servers (instances) in Halo. When instances are imported these will […]