Customising the Navigation Menu in Halo
In this guide we will cover: – Ticket/ Navigation Areas – Configuring Ticket Areas – Navigation Menu Layout – Creating Navigation Profiles for Other Entities – Override the Screen Layouts Per Agent – Creating a Custom URL Navigation Module – Setting the Module in the List – Opening in a New Tab Associated Admin Guides: Areas Advanced Settings […]
Halo Tab Customisation
In this guide we will cover: – Enabling Multiple Tab Functionality – Open in a New Tab – Using Multiple Tabs Related Guides: Customising the Agent Application Note: The following functionality is available as of v2.186.1+. The multiple tab functionality makes it easy to seamlessly switch between different areas of your instance without losing your […]
Customising the Agent Application
In this guide we will cover: – Switching to the New UI – Tickets General Configuration – Ticket Type Configuration – Action Configuration – SLA Configuration – Agent Configuration – Custom Tables Configuration – Dashboard Configuration – Advanced Settings Configuration -Branding ticket areas Admin Guides: Actions Advanced Settings Agents Dashboards Service Level Agreements Ticket Types […]
