Zoom Integration
In this guide we will cover: – Enabling the Zoom Module – Configuring the Integration The Zoom integration can be used for call management in your Halo instance and can open the Halo call screen when answered on Zoom. Note: Zoom Phone is required for this integration. Enabling the Zoom Module To enable Zoom for […]
Slack Integration
In this guide we will cover: – How to connect to Slack Channels – How to configure Slack notifications – How to create tickets from Slack messages – Version 2 functionality Creating Channels and Messaging Shortcuts and Slash Commands The Slack integration can be used to connect your Slack instance to your Halo instance allowing […]
Microsoft Teams Integration
In this guide we will cover: – Main Configuration – Communicating with Users from Halo using Teams – Communicating in Teams using Chatbots – Prescence Notifications – Importing Shifts from Teams Related Guides: Call Pop-Up for Microsoft Teams Embedding your Halo Self Service Portal into Microsoft Teams Embedding your Halo Self Service Portal into Microsoft […]
