Zoom Integration
In this guide we will cover: – Pre-requisites – Adding The Halo App To Your Zoom instance – Configuring & Using The Zoom Integration – Removing The App – Troubleshooting The Zoom integration in Halo can be used to call Users from a Ticket using Zoom phone, to send messages to Users from a Ticket […]
Slack Integration
In this guide we will cover: – What is the Slack Integration? – Connecting to Channels – Send Notifications to Slack – Creating Tickets from Slack – Shortcuts & Slash Commands (Version 2 only) – Creating Channels and Messaging (Version 2 only) – Connecting the end user chatbot to your Slack (Version 2 only) What […]
Microsoft Teams Integration
In this guide we will cover: – What is the Microsoft Teams Integration? – Main Configuration – Communicating with Users from Halo using Teams – Communicating in Teams using Chatbots – Prescence Notifications – Importing Shifts from Teams Related Guides: Call Pop-Up for Microsoft Teams Embedding your Halo Self Service Portal into Microsoft Teams Pushing […]