Zoom Integration
In this guide we will cover: – What is the Zoom Integration? – Enabling the Zoom Module – Configuring the Integration What is the Zoom Integration? The Zoom integration can be used for call management in your Halo instance and can open the Halo call screen when answered on Zoom. Note: Zoom Phone is required […]
Slack Integration
In this guide we will cover: – What is the Slack Integration? – Connecting to Channels – Send Notifications to Slack – Creating Tickets from Slack – Shortcuts & Slash Commands (Version 2 only) – Creating Channels and Messaging (Version 2 only) – Connecting the end user chatbot to your Slack (Version 2 only) What […]
Microsoft Teams Integration
In this guide we will cover: – What is the Microsoft Teams Integration? – Main Configuration – Communicating with Users from Halo using Teams – Communicating in Teams using Chatbots – Prescence Notifications – Importing Shifts from Teams Related Guides: Call Pop-Up for Microsoft Teams Embedding your Halo Self Service Portal into Microsoft Teams Embedding […]