Call Scripts
Configuration > Tickets > Call Scripts Configuration > Call Management > Call Scripts Check out the guides for more information on Call Scripts: Call Scripts Field Type Description Test Script Button (Action Button Top Right) This button will run you through your configured Call Script and produce the final summary of any information answered, along with […]
General Settings
Configuration > Call Management > General Settings Check out the guides for more information on Call Management: Call Management Field Type Description Show the "New Call" option on the Tickets screen to log a new Call manually Checkbox When selected, if in the ticket area and viewing a list of tickets, the "New" button on […]