Call Scripts
Configuration > Tickets > Call Scripts Configuration > Call Management > Call Scripts Related Guides: Call Scripts Details Field Type Description Test Script Button (Action Button Top Right) This button will run you through your configured Call Script and produce the final summary of any information answered, along with a heading to describe the question asked. […]
Call Management General Settings
Configuration > Call Management > General Settings Related Guides: Call Management Integrations Field Type Description Show the "New Call" option on the Tickets screen to log a new Call manually Checkbox When selected, if in the ticket area and viewing a list of tickets, the "New" button on the top right can be hovered over […]