Call Management in Halo
In this guide we will cover: – What is Call Management Used for? – Logging a Call Manually – Adding and Creating Scripts – Integrating with Calling Software Associated Administrator Guides: General Settings Call Scripts What is Call Management Used for? Primarily this feature is used when you have Agents answering the […]
Email to SMS
In this guide we will cover: – Compatible Email to SMS Providers – SMS Settings – Setting up an Action to send SMS – Sending SMS to Service Users Admin Guides: SMS Settings Compatible Email to SMS Providers HaloPSA will work with most Email to SMS providers as they follow a similar method for converting […]
