Operations Assistant for Agents & Team Leaders

In this guide we will cover: – Chat Profiles for Agents – Agent App Virtual Agents – Virtual Analyst Use – Default Agent App Virtual Agents – Chat Improvements Chat Profiles for Agents Chat Profiles are available within the Agent Application, which allows the Virtual Agent feature to be utilised by Agents for quick actions […]

AI

Configuration > AI We have a large collection of guides covering Halo's AI functionalities, here is a good place to start:   Connecting AI to Halo Contents of AI guides Leveraging AI in Halo Setup Field Type Description Default AI Connection Radio List This determines which AI connection is used. You will need to enter […]

AI Emotion Detection (Old functionality)

In this guide we will cover: – Configuring AI Emotion Detection – Using it on a Ticket Note: Additional runbook setup is NOT required to use the AI emotion detection functionality. See our guide here on how to use/set up this functionality. This guide will cover how the runbook for the emotion detection functionality can […]

Improve Search Using AI

In this guide we will cover: – What is AI search? – Connecting AI models for AI search – Indexing Articles/Services – Using AI search What is AI search? Search functionality in Halo, including searching for tickets, knowledge base articles, and services, can be enhanced with AI Search. By leveraging AI, the search delivers more […]

Leveraging AI in Halo

Overview This knowledge base article is designed to help users harness the full potential of artificial intelligence (AI) within Halo. Whether you are new to AI or looking to optimize your current use, this guide provides essential tips, best practices, and insights to enhance your experience and achieve superior results. What You Will Learn Understanding […]