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The Halo Way

Our platform is market leading, but that isn’t the main reason behind our success

“To survive in modern times, a company must have an organizational structure that accepts change as its basic premise, lets tribal customs thrive, and fosters a power that is derived from respect, not rules. In other words, the successful companies will be the ones that put quality of life first. Do this and the rest – quality of product, productivity of workers, profits for all – will follow.”

 

Ricardo Semler, Maverick: The Success Story Behind the World’s Most Unusual Workplace

What is "The Halo Way?"

It’s more than just a phrase—it’s a way of life.

Whether it’s reminding someone to put their mug in the dishwasher or accepting (or declining!) a game of ping pong at lunch, The Halo Way is about something deeper: our shared values and a commitment to placing employee happiness above all else.

It’s about fostering an environment where personal and professional growth thrive. We work hard, play hard, and recognize that a healthy work-life balance is essential for both satisfaction and productivity.

In The Halo Way culture, success isn’t just about hitting goals—it’s about growth, development, and continually striving to improve, both individually and as a team.

At its heart, The Halo Way is about care. Care for our work. Care for our customers. And most importantly, care for each other.

Celebrating Success

Promoting pride for the hard work behind delivering results and reaching milestones

International Travel

Broadening perspectives and facilitating personal and professional development

Charity Events

Aside from supporting important causes, generating a sense of shared purpose and pride

Holiday Celebrations

Encouraging connection building, work/life balance, and shared experiences

International Teams

Supporting employees to establish offices around the world

Renovated Office

Providing the perfect environment for both work and play

An unwavering commitment to care – it’s The Halo Way

At Halo, service management goes far beyond providing a quick fix. It is about building lasting partnerships founded on trust and mutual success. Our approach encompasses cutting-edge technology, innovative solutions, and, most importantly, a genuine dedication to providing service.

We understand that true excellence lies in delivering a level of service that goes above and beyond the norm. Even our most fundamental offerings set us apart from the competition, as our relentless commitment to excellence is deeply ingrained in everything we do.

By embracing a customer-centric mindset, remaining open and transparent, and providing skilled and personalised support, we have shown that it’s our culture that ultimately drives our success.

We can’t wait to show you why we are truly a company like no other.

Trust and Empowerment

Rather than micromanaging employees, we trust them to make responsible decisions and take ownership of their work. We believe that when individuals are trusted and given the freedom to excel, they become more motivated, creative, and productive.

Workplace Democracy

Just as upgrades to our products are driven by customer request, employees are central in shaping the development of our policies and culture as a workplace. We genuinely want everyone to enjoy their time at work, so if there’s a desire for change, we collaborate in finding solutions.

Work Hard, Play Hard

A healthy balance between work and leisure is crucial for employee well-being. We encourage our employees to optimise their productivity while maintaining a healthy work-life balance by having flexible working arrangements and unlimited holiday.

Rosa Gaffney

Technical Account Manager

“What truly differentiates us is our unwavering focus on people. The Halo Way drives us to go above and beyond to exceed customer expectations. Our collaborative and innovative approach ensures that we find creative solutions tailored to their unique needs, fostering long-term loyalty and satisfaction.”

Rhys De Gruchy

Consultant, Training & Development Lead

“The Halo Way places a strong emphasis on both professional and personal development. We have regular training sessions and a 1-to-1 mentorship programme that help us enhance our skills and knowledge, which is then demonstrated in our expertise and customer service.”

Elias Haddad

Senior Consultant

“Collaboration is at the heart of The Halo Way. We have a strong team-oriented culture that promotes open communication and cooperation. We often work cross-functionally, pooling our expertise to tackle complex projects. It’s inspiring to see how different perspectives come together, fostering a creative and supportive environment that leads to exceptional outcomes.”

“The standard framework seemed flawed to me – the excessive rigidity, hierarchical structures, and the cumbersome layers of control that ultimately served as a constraint to the decision-making process. It actually makes it quite an ungratifying place to be for employees. From their perspective, the impact they make is minimal, or if there is any impact at all, it takes a long time to see tangible results. It hinges primarily on longevity rather than performance, which, in my opinion, fails to adequately reward individuals who excel in a more immediate and time-efficient manner, as we commonly observe in large corporations. Following a more meritocratic model simply makes sense to me.“

Paul Hamilton – Managing Director

Redefining the Customer Experience

Bespoke Solutions

We listen carefully to understand your challenges, and tailor our offerings to meet your specific requirements, and our experts are always just a call away.

All Inclusive

Our products are bundled and all inclusive, with transparent pricing on our website, ensuring every customer gets the most comprehensive solution with no hidden fees.

Securing Longevity

Despite propositions from market leaders, we remain steadfastly independent. Our contracts explicitly state no private equity involvement, mergers, or acquisitions for the next ten years.

Customer-Centric Ethics

We are the only vendor with a waiting list, ensuring customers are always receiving the utmost attention and support, preventing standards from dropping.

Public Roadmap

With largely demand-driven development, our customers are kept updated with full visibility into our upcoming plans and future updates.

Sustainable Work

We care about longevity down to the individual, offering perks like unlimited paid time off to our employees to ensure they’re able to maintain high levels of service and take care of their well-being.

10+ Years. We're in it for the long haul.

Privately owned. Flexible contracts. Staying that way.

1994

NetHelpDesk was founded.

2018

After a period of entirely product-led growth and formulating the perfect platform, NetHelpDesk was reimagined as Halo's first alpha release.

2019

Although a little overdue, the extended development allowed the use of the most modern, cutting-edge architecture, kickstarting Halo's explosive growth.

2024

Now, we are one of the fastest growing companies in the world.

Experience "The Halo Way"
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