Jersey Electricity, the sole electricity provider for the island of Jersey, needed a reliable way to manage requests and processes across a complex, safety-critical operation. By implementing Halo, the organisation raised ITIL maturity from 1 to above 4, reduced manual change forms to zero, and expanded the platform from IT across four departments — with further teams in discussion to join.

Arrow Voice and Data replaced ConnectWise with HaloPSA to simplify service delivery, unify its core MSP tools, and gain long-overdue visibility into profitability. By automating user onboarding through integrated workflows, the team reduced setup time from 90 minutes to just 5, freeing up valuable time and laying the foundation for scalable growth across the business.

The Royal Albert Hall replaced unstructured, manual request handling with a centralised, automated service platform. By introducing structured intake, digital approvals, and workflow automation, the team improved consistency, reduced delays, and made service performance measurable across IT and operational teams.

Chester Zoo, the UK’s most visited attraction outside London, needed better oversight across its complex operations. By implementing Halo, the organisation introduced structured change management, improved visibility of over 6,500 assets, and unified governance and compliance. Audit preparation was reduced from days to around 30 minutes, while providing a scalable platform to support future growth and evolving operational needs.

Magna5’s existing PSA was becoming harder to scale as the MSP expanded through growth and acquisitions. By consolidating service operations into Halo PSA, the team automated service desk workflows and created a more consistent operational platform. Magna5 has since onboarded 9 acquired MSPs into HaloPSA.

With Halo at the centre of its operations, Flotek manages sales, projects and support through a single platform. This unified approach enables consistent processes across teams while providing the visibility needed to support continued expansion.