Restaurant Growth Services replaced a legacy ITSM platform with Halo, reducing monthly ITSM costs by up to 50% while improving response and resolution times. The new platform gives the team greater control and is structured to support additional departments across the business.

Arrow Voice and Data replaced ConnectWise with HaloPSA to simplify service delivery, unify its core MSP tools, and gain long-overdue visibility into profitability. By automating user onboarding through integrated workflows, the team reduced setup time from 90 minutes to just 5, freeing up valuable time and laying the foundation for scalable growth across the business.

Adams 12 Five Star Schools replaced a 20-year-old ITSM system and a patchwork of forms, spreadsheets, and email-based processes with Halo, creating a single platform to manage requests, approvals, and assets across the district. Today, Halo supports more than 36,000 students and 4,400 staff across 52 sites, has expanded from IT into multiple operational departments, and is used to manage 168 distinct request types, giving teams greater visibility, clearer ownership, and a consistent way to deliver support at scale.

Operating across 20+ business areas and 600+ retail locations, bonÀrea faced fragmented IT processes and limited operational visibility. With HaloITSM, the organisation unified incident and asset management, centralised user requests, and gained consistent control over IT operations — delivering faster resolutions, clearer insight, and a scalable platform for future growth.

The City of Edinburgh Council uses Halo to modernise HR and corporate service delivery across the organisation. By replacing manual, email-heavy processes with structured workflows and self-service, the Council now supports over 350 staff, with 74% of requests submitted via self-service and improved visibility across high-volume services.

Next Telecom replaced spreadsheets and disconnected systems with HaloPSA to create a single source of truth across the business. By centralising ticketing, quoting, and credit management, the team reduced manual work and sped up customer response times. The result was a 40% reduction in admin time, faster quoting, and a more efficient operation that can scale without losing its customer-first approach