AI Pattern Detection. Automatically clusters tickets from your Halo PSA into meaningful, ITIL-aligned patterns, with deduplication and quality scoring so your team can focus on the issues that matter most. Quantified Cost Impact. Every pattern is scored in hours and money using your Halo burden rates, giving service delivery managers the data they need to prioritise remediation and justify investment to leadership. AI-Powered Remediation Plans. For every pattern detected, PSA Insights generates a contextual, editable remediation plan. Remediation tickets can be created directly back into Halo PSA, including multi-company batch creation. Remediation Impact Scoreboard. Tracks hours saved since remediation tickets were resolved, giving Halo users a month-on-month proof-of-value view to share with leadership and clients. Hours Analysis & Contact Intelligence. Company-by-company breakdowns of billable vs total hours, quick-win identification, and repeat-contact ranking, so you can see exactly where your team's time is going. 7-Day Workload Predictions. Statistics-first forecasting of ticket volume, hours, and category breakdowns to support proactive resource planning. AI Chat & Time Entry Quality Scoring. Conversational querying of your ticket data, plus sentiment analysis on time entries to improve data hygiene across the service desk. Seamless Halo PSA Integration. Read-only OAuth2 connection with team and ticket-type filtering, dynamic mandatory field support, and burden rate sync. No migration, no rip-and-replace, just plug into the Halo data you already have. Enterprise-Grade Security. Mandatory MFA, AES-256 encrypted credentials, row-level database security, and full GDPR compliance including DSAR export and data anonymisation.