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The only all-inclusive customer service software

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You're in good company

100,000+ users, from 75+ countries, trust HaloCRM to deliver their CRM solution

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All-Inclusive

One plan, every feature. No tiers, no add-ons, just everything your team needs from day one.

Omnichannel

Every conversation, one workspace. Email, chat, phone, and social, all unified for faster, smarter service.

AI included

AI that empowers every agent - suggested replies, virtual agents, and insights at no extra cost.

Workflow Automation

Automate the repetitive, focus on the valuable. Rules, routing, and workflows that scale with you.

Easy to adopt

Simple to set up, intuitive to use. Get your team live and productive in weeks, not months.

Built for wider operations

Seamless with your tech stack. Open API and integrations make HaloCRM fit your business, not the other way around.

All-inclusive, one simple plan

Remove the complexity of tiers and add-ons. Every customer gets the complete platform included as standard. From day one, every agent has access to the same powerful tools, ensuring consistent experiences for your customers and predictable costs for your business.

  • No tiers or hidden add-ons
  • Predictable, transparent costs
  • Every feature available to every user
  • Unlimited usage / storage
See Pricing >

Omnichannel: Every Conversation, One Workspace

Your team can engage customers through all their preferred channels – email, chat, voice, social media, forms, and more – all from one central workspace. Agents can seamlessly switch between channels within the same ticket – so whether a customer begins a conversation on WhatsApp and moves to email, agents retain full context.

  • Email queues and website forms
  • Live chat and Virtual Agent Chatbots
  • Telephony integrations with call logging
  • Social media, reviews and e-commerce interactions
See Omnichannel >

AI Designed to Work for You

HaloCRM brings powerful AI capabilities directly into the workspace at no extra cost. Every user gets access to tools that make customer service faster, smarter, and more consistent.

AI suggests replies tailored to the customer’s enquiry, generates summaries of conversations and calls, and automatically tags and routes enquiries to the right team. Virtual agents can handle questions instantly, freeing your team to focus on higher-value work.

  • Virtual agents & suggested replies
  • Smarter ticket routing, tagging and prioritisation
  • Summaries for calls, conversations and customer profiles
  • One‑Click knowledge article creation
See Halo AI >

Automate the Repetitive, Focus on the Valuable

Automate tasks and keep service flowing smoothly. From simple rules to advanced visual workflows, you can reduce manual effort and ensure enquiries are always routed to the right place at the right time. The workflow builder lets you design, test, and refine automation tailored to your organisation without the need for coding or consultants.

  • Rules, macros and bulk actions for quick wins
  • Skills-based routing and SLA-driven escalations
  • Visual workflow builder for advanced automation
  • Custom integration runbooks for organisation wide workflows
See Workflow Automation >

Easy to Adopt: Live in Weeks, Not Months

Designed with simplicity in mind, so your team can get up and running quickly. Clear layouts, consistent patterns, and industry standards out-of-the-box make the system intuitive from day one – without the need for lengthy training or complicated configuration. Our focus is on delivering value fast, so you see productivity gains in weeks, not months.

  • Intuitive interface built in React Native
  • Guided onboarding and training
  • Standardised configuration = short learning curve
  • Scales easily as your organisation grows
See Onboarding Process >

Connected, Scalable, and Flexible

HaloCRM is more than just a customer service tool – it’s a platform designed to integrate seamlessly with the rest of your business. With modules for Sales and Marketing, 200+ native integrations and open APIs, you can connect HaloCRM to your ERP, Telephony solution, or data stack and keep every system in sync. No more silos, no more double entry and a 360º view of every customer.

  • Unify every step of the customer journey
  • Over 200 native integrations
  • Open APIs and custom integration engine
  • Manage everything in one place
See Integrations >

Simple, All-Inclusive Pricing.

With HaloCRM, there are no confusing tiers, no hidden extras, and no costly add-ons. Every customer gets the complete platform, including AI, automation, and omnichannel features, from just £65 per agent per month – with prices that scale down as your team grows.

  • Unlimited 24/7 support included
  • Concurrent, Named, or Mixed options
  • All features, one price
See Pricing >

"The Halo Way"

At Halo, every decision is guided by one principle: delivering long-term value to our customers, not chasing quick exits. That’s why we’ve committed to a rolling 10-year promise with no mergers, acquisitions, or private-equity deals. As a privately owned, founder-led company, we invest in building products that truly serve you, not external investors.

We also don’t upsell or hold back features. With Halo, you get an all-inclusive platform with everything included – no hidden extras, no tiered pricing, and no costly add-ons. The product works for your business, not the other way around.

Learn more about The Halo Way

Ready to experience HaloCRM?

See the difference for yourself. Whether you want a guided walkthrough or prefer to explore on your own, getting started is simple.

Schedule a slot with our friendly team and see HaloCRM in action or grab a trial to explore the full platform with no limits.

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