• Connect Multiple WhatsApp Numbers: You can now connect multiple Twilio WhatsApp numbers within Halo.
• Message Status & Read Receipts: Gain deeper insights into your message delivery with new read receipts on outbound WhatsApp messages. Whether a message is undelivered, sent, or read, you’ll be able to track its progress.
• Detailed Time Stamps: View the specific time a message was delivered or read directly in the action details, giving you greater visibility into customer interactions.

• Ticket Rule Criteria: You can now create Ticket Rule Criteria based on the specific WhatsApp connection from which a ticket was created, enhancing ticket management and automation.

Streamline Customer Support

By integrating WhatsApp with Halo, you can handle customer queries faster and more efficiently. Whether it’s responding to customer requests, sending order updates, or handling support issues, WhatsApp offers a familiar and user-friendly platform for communication.

Boost your customer engagement with Halo’s WhatsApp integration and create stronger, more meaningful connections!

Powered By Twilio

To activate WhatsApp in Halo, you need a WhatsApp-enabled phone number provided by Twilio. Twilio powers the integration, giving you reliable and secure communication infrastructure. By leveraging Twilio’s global reach, you can manage customer conversations across the world with ease.