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Support Fusion Integration
Support Fusion helps MSPs, integrators, and IT teams cut handling time, hit SLAs, and reduce coordination overhead - all while working in the tools they already use.
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Overview

Support Fusion is the only integration platform purpose-built for MSPs, IT integrators, and enterprise IT teams. We automate ticket sync between service providers and their customers, so both sides can stay in their own systems – without duplicate entry, manual updates, or misaligned SLAs.

We start with tickets, but our broader mission is to help service providers operate with clarity, efficiency, and insight across common ITSM and PSA platforms.

Website

suppfusion.com

Integration Type

Third-Party

Linked Guides / Articles

Coming Soon

Integration Features

Two-way ticket sync between HaloPSA and all major ITSM/PSA platforms.

IT services-aligned workflow.

Per-customer field mapping for flexible configuration.

Live status and note updates across systems.

Multi-tenant support for providers managing multiple clients or teams.

Guided, no-code setup designed for operations staff, not developers.

Activity logging for audit and compliance tracking.