🔄 Automated Client Sync – Import and update clients from HaloPSA into Optimize365 with zero manual effort.

🎯 Drift-Triggered Ticket Creation – Automatically open tickets in HaloPSA when configuration drift or security gaps are detected.

📬 Bi-directional Ticket Updates – Sync ticket statuses and comments between Optimize365 and HaloPSA in real time.

📊 Client Context Visibility – View HaloPSA client details directly within Optimize365 for deeper context and faster action.

🚨 Security Alert Ticketing – Instantly create HaloPSA alerts for high-priority security issues flagged in Microsoft 365.

📁 Audit-Ready Logs – Maintain a full history of synced tickets and changes for compliance and reporting.

⏱️ Time-Saving Automation – Reduce manual ticketing workload and improve SLA response times.