New Relic can be integrated with Halo and allows syncing of incidents from New Relic to Halo to create tickets. You can configure the ticket type and user of the tickets. 

The import of the incidents is done via the integrator. Any incidents in New Relic will be imported into Halo. When an incident is closed in New Relic, the next integrator scan will close the associated ticket in Halo. Tickets linked to incidents that are closed in Halo will automatically close the incident in New Relic.